Comms Part 1 Flashcards
What is the historical role of policing?
Protection of life and property Prevention of crime The detection of offenders Bringing offenders to justice Maintenance of public peace and order Free movement of people and traffic Protection of citizens’ rights Response to criminal and non-criminal emergencies
What are the missions and functions of the NSW Police Force?
Police Force is to work with the community to reduce violence, crime and fear.
How do police keep the peace?
maintaining order upholding and enforcing the law protecting life and property preventing and detecting crime providing police services
What are the Statement and values of the NSW Police Force and what section it comes from ?
a) places integrity above all,
(b) upholds the rule of law,
(c) preserves the rights and freedoms of individuals,
(d) seeks to improve the quality of life by community involvement in policing,
(e) strives for citizen and police personal satisfaction,
(f) capitalises on the wealth of human resources,
(g) makes efficient and economical use of public resources, and
(h) ensures that authority is exercised responsibly.
What is the oath of affirmation and the section it comes from ?
Section 7 of the Police Regulation (2015 clause 7).
I, , do swear that I will well and truly serve our Sovereign Lady the Queen as a police officer without favour or affection, malice or ill-will until I am legally discharged, that I will cause Her Majesty’s peace to be kept and preserved, and that I will prevent to the best of my power all offences against that peace, and that while I continue to be a police officer I will to the best of my skill and knowledge discharge all my duties faithfully according to law. So help me God.
What is the SELF Test for police decision making?
Scrutiny – Would your decision withstand scrutiny by the community and the NSWPF?
Ethical – Is your decision ethical and consistent with the Statement of Values, Oath of Office and the Code of Conduct and Ethics?
Lawful - Does your decision comply with all laws, regulations and policies?
Fair - Is your decision fair to your colleagues, community and family
What is the code of conduct and ethics of the NSW Police Force?
- Behave honestly and in a way that upholds the values and the good reputation of the nsw police force whether on or off duty.
- act with care and diligence when on duty
- know and comply with all policies, procedures and guidelines that relate to their duties
- treat everyone with respect, courtesy and fairness
- comply with any lawful and reasonable direction given by someone in the NSW Police Force who has authority to give the direction
- comply with the law whether on or off duty
- take reasonable steps to avoid conflicts of interest, report those that can not be avoided, and co-operate in their management
- only access, use and/or disclose confidential information if required by their duties and allowed by NSW Police Force policy
- not make improper use of their position or NSW Police Force information or resources
- report misconduct of other NSW Police Force employees.
Where does common law in Australian come from originally?
Australia’s Common Law is inherited from the United Kingdom (UK).
What section does the NSW Police Force follow for human rights?
Victims’ Rights and Support Act 2013 (NSW) have on the role of police in society
When interacting with victims of crime, NSW Police Force employees will:
Comply with the Charter of Victims’ Rights;
Comply with the NSW Police Force Customer Service Charter;
Be victim focussed;
Use interpreters and support persons where necessary;
Provide victims with a victims’ card.
What would be the benefits to the New South Wales Police Force of having improved customer service?
Increased public confidence, lower complaint rates and lower costs associated with complaint management
Greater recognition of staff
More efficient court proceedings and a positive impact on crime rates through more effective victim and witness management during investigations and prosecutions of crime
An Increased willingness of victims of crime to seek assistance from police.
What are the key actions for dealing with a difficult customer?
Always remain calm, polite and professional
Listen to and acknowledge customer enquiries
Tell the customer when no further action can be taken and why
List key actions when dealing with front counter enquiries
Ensure victims receive an event number and a victim’s card
Use interpreter or disability services, where appropriate
Ensure initial victim follow-up occurs within seven days and that all ongoing follow-up
From a policing perspective, who are the New South Wales Police Force’s customers?
Members of the public, victims of crime, witnesses of crime and internal and external agencies that police deal with.
What section does the definition of CAUTION come from ?
Evidence Act 1995 section 139 word for offical caution
