Comms in the workplace

Question 1

What are the 4 major mechanisms of information processing?

Answer 1

Sensory
Perceptual
Decision
Effector or Response

Question 2

What are some points in the ATCO communication process?

Answer 2

Sender
Encoder
Transmitter
Signal
Interference
Reception
Decoder
Receiver

Question 3

What factors affect verbal ATC communication?

Answer 3

Word Choice
Intonation
Speed
Tone
Distortion
Workload
Expectation
Noise/Masking
Interruption

Question 4

What factors affect non-verbal ATC communication?

Answer 4

Touch (Haptics)
Expressions
Inflexion
Speed of movement
Tone
Gestures
Loudness
Pitch
Body Language
Proxemics (Personal Space)

Question 5

What are some good communication practices?

Answer 5

Speak slowly and clearly
At the end of a long shift, speak particularly slow and clear
Pay attention to messages that are clipped
Routinely confirm messages and request to repeat if necessary
Take care on hear back and expectancy