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Comms and Ethics > Comms and Ethics Mid Term > Flashcards

Comms and Ethics Mid Term Flashcards

1
Q

Rules of Assertiveness

A
  1. Be honest
  2. Stick to relevant facts only
  3. Stick to your bottom line
  4. Negotiate on equal terms
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2
Q

What are the two concepts referring to assertive communication?

A

Soft on the person, hard on the issue

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3
Q

What is compliance in a policing context?

A

Compliance is where police have established both physical and psychological control of the subject

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4
Q

Procedural justice is based on what four principle?

A
  1. Voice
  2. Neutrality
  3. Respect
  4. Trustworthiness
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5
Q

What four documents provide NSW Police Officers with the framework for ethical behaviour?

A

Statement of Values,
Oath or Affirmation of Office,
Code of Conduct and Ethics,
S.E.L.F Test

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6
Q

How to deal with Front Counter Enquiries?

A
  1. Ensure victims receive an event number and a victim’s card
  2. Use interpreter or disability services
  3. Ensure initial victim follow-up occurs within seven days and that all ongoing follow-up complies with the Charter of Victim’s Rights
  4. Try to resolve the customer’s matter at the first point of contact. Greet the customer at the counter in a professional and courteous manner
  5. Make them feel welcome at your workplace. Introduce yourself and put them at ease
  6. Use a personal approach and treat the customer as you would expect to be treated yourself
  7. Your responsibility is to serve and protect. That should be reflected in your tone and manner
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6
Q

What steps do you take in the Victim/Witness Follow- Up?

A

Ensure victims receive an event number and a victim’s card

Ensure victim follow-up within seven days

and then every 28 days until the matter is finalised

  • Ensure that when matters become cases, you continue to keep the victims and witnesses informed of developments during the investigation and in the lead-up to the court date (at least every 28 days)

Comply with the Charter of Victim’s rights.

Explain to the victim the process of an investigation, what’s required of them and what you will do to support them

Provide victims and witnesses with realistic expectations

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6
Q

How to deal with difficult customers?

A
  1. Always remain calm, polite and professional
  2. Listen to and acknowledge customer enquiries
  3. Tell the customer when no further action can be taken and why
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6
Q

How to deal with Telephone Enquiries?

A
  1. Ensure victims receive an event number
  2. Ensure messages are followed up
  3. Use interpreter services and the TTY (text telephone) number
  4. Try to resolve the customer’s matter at the first point of contact
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7
Q

How to deal with misconduct?

A
  1. You must report any suspected or known misconduct or serious maladministration (Code of Conduct and Ethics, Point 10 and Police Act 1990, s 211)
  2. You must make your report in writing
  3. Your report must be made to a Sergeant or above
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8
Q

Explain the SELF test

A

S - Scrutiny - would your decision withstand scrutiny from the NSWPF & the community

E - Ethical - is your decision ethical

L - Lawful - Does your decision comply with the law

F - Fair - is your decision fair

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9
Q

What are the sources of discretion?

A

Original authority (Common law)

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10
Q

Def of harm

A

Victims Rights and Support Act (2013)

A victim of crime is a person who suffers harm as a direct result of an act committed, or apparently committed, by another person in the course of a criminal offence.

A person suffers harm if, as a result of such an act:

  1. The person suffers actual physical bodily harm or psychological or psychiatric harm
  2. The person’s property is deliberately taken, destroyed or damaged
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11
Q

SIR ROBERT PEEL’S NINE PRINCIPLES OF LAW ENFORCEMENT

A
  1. Prevention not punishment
  2. Job is easier with public approval
  3. Job is easier if the public willingly observes the law
  4. Public cooperation leads to less us of force
  5. Public favour is achieve by being impartial, independent and professional
  6. Physical force should be used as a last resort
  7. We are part of the community serving the community
  8. We are not the law, not above the law, not outside the law - we maintain the law, work within the law and are subject to the law
  9. Outcomes are being met when crime and disorder are on the decrease
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12
Q

Mission of NSW Police force

A

Working with the community to reduce violence, crime and fear

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13
Q

Function of NSW Police force
PPUMP

A

Prevent and detect crime
Protect life and property
Uphold and enforce law
Maintain Order
Provide services

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14
Q

Strategies Used to Prevent Crime:

A
  1. Education Strategies
  2. Media Campaigns
  3. High visibility Policing
  4. Environmental design influence
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15
Q

ANZPAA 7 Qualities

A
  1. Leadership
  2. Teamwork
  3. Engagement
  4. Self Reflection
  5. Professionalism
  6. Communication and Interpersonal Skills
  7. Decision making and Problem solving
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16
Q

Legislation: Caution

A

Evidence Act 1995 (NSW) Section 139

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17
Q

STOPAR - What does it stand for

A
  1. Stop and switch on (Focus on the new information)
  2. Think (prioritise the urgency)
  3. Observe and Orentiate - Initial sizing up of the immediate situation through behavioural observation / Evaluation and consolidation of everything you’ve observed and considered
  4. Plan (Determine the nature of the job and strategic outcome)
  5. Act (Carrying out the actions to achieve the strategic outcome)
  6. Review (Further Action and Self-Review)
18
Q

Legislation for Endorsement

A

Criminal Procedures Regulation 2017 (NSW) Cl 9I

19
Q

What is baseline behaviour?

A

Informal measure that determines what is normal and what is not

20
Q

Condition White

A

Relaxed and Unaware

21
Q

Condition Yellow

A

Relaxed but Alert

22
Q

Condition Orange

A

Specific Alert

23
Q

Condition Red

A

Action

24
Q

RISK =

A

Likelihood X Consequence X Vulnerability

25
Q

THREAT =

A

Intention + Capability

26
Q

What is discretion?

A

Where a Police Officer uses their own individual judgement to decide the best lawful course of action to take.

27
Q

BARRIERS TO VERBAL COMMUNICATION?

A
  1. Language Barriers
  2. Environmental Barriers
  3. Inclusion Barriers
  4. Cultural Barriers
28
Q

Cognitive Biases ( 2 types)

A

Confirmation Bias
Anchoring Bias

29
Q

What is Confirmation bias

A

A tendency to listen more to information that confirms our existing beliefs

30
Q

What is Anchoring Bias

A

A tendency to be overly influenced by the first piece of information that we see or hear

31
Q

Types of Empathy (3) and explain

A

Emotional Empathy - Where you quite literally feel the other person’s emotions

Compassionate Empathy - Feeling the other person’s emotions without taking them onboard and taking action to help

Cognitive Empathy - Being able to put yourself in someone else’s place and see it from their perspective

32
Q

GOAL + BLOCKAGE =

A

CONFLICT

33
Q

TYPES OF CONFLICT OF INTEREST

A
  1. Actual - Where a conflict exists between your official duties or responsibilities and your private interests
  2. Perceived - Where others may interpret your private interests as improperly interfering/influencing the performance of your official duties or responsibilities, whether this, in fact, the case.
  3. Potential - Where your private interests could interfere with or influence your official duties or responsibilities in the future if not managed now.
34
Q

Responsibilities in dealing with conflict of interest:

A

1.Identify the conflict

  1. Avoid the conflict
  2. Report the conflict to a supervisor
  3. Manage the conflict and be co-operative
  4. Monitor the conflict with your supervisor until it is resolved
35
Q

What is Process Corruption?
Example

A

Actions being done for some form of personal gain or advantage such as monetary advantage, revenge, pride, promotion or recognition.

Examples: planting evidence

36
Q

What is Noble Cause Corruption?
Example

A

Unlawful conduct done without any thought of personal gain. Doing the wrong thing for the ‘right’ reason

Example: planting evidence at a known offender’s home to have them locked up in order to have them taken off the streets.

37
Q

What is ADVOKAT

A

It is a list of questions asked by the interviewer, to test the reliability of the eyewitness identification

38
Q

A in ADVOKAT

A

A – Amount of time under observation

39
Q

D in ADVOKAT

A

Distance from the incident/person when observing

40
Q

V in ADVOKAT

A

Visibility

41
Q

O in ADVOKAT

A

Obstruction to line of sight

42
Q

K in ADVOKAT

A

Known or seen before

43
Q

A in ADVOKAT

A

Any reason to notice

44
Q

T in ADVOKAT

A

Time Elapsed

45
Q

What is a conflict of interest?
Give examples

A

A conflict of interest (COI) occurs when the private interests of a NSWPF employee interferes/influences or appears to interfere/influence their official duties and responsibilities

Secondary employment
Local sports team

46
Q

Legislation: The Statement of Values

A

Section 7 of the Police Act 1990

Comms and Ethics (2 decks)

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