Comms and Ethics Mid Term Flashcards
Rules of Assertiveness
- Be honest
- Stick to relevant facts only
- Stick to your bottom line
- Negotiate on equal terms
What are the two concepts referring to assertive communication?
Soft on the person, hard on the issue
What is compliance in a policing context?
Compliance is where police have established both physical and psychological control of the subject
Procedural justice is based on what four principle?
- Voice
- Neutrality
- Respect
- Trustworthiness
What four documents provide NSW Police Officers with the framework for ethical behaviour?
Statement of Values,
Oath or Affirmation of Office,
Code of Conduct and Ethics,
S.E.L.F Test
How to deal with Front Counter Enquiries?
- Ensure victims receive an event number and a victim’s card
- Use interpreter or disability services
- Ensure initial victim follow-up occurs within seven days and that all ongoing follow-up complies with the Charter of Victim’s Rights
- Try to resolve the customer’s matter at the first point of contact. Greet the customer at the counter in a professional and courteous manner
- Make them feel welcome at your workplace. Introduce yourself and put them at ease
- Use a personal approach and treat the customer as you would expect to be treated yourself
- Your responsibility is to serve and protect. That should be reflected in your tone and manner
What steps do you take in the Victim/Witness Follow- Up?
Ensure victims receive an event number and a victim’s card
Ensure victim follow-up within seven days
and then every 28 days until the matter is finalised
- Ensure that when matters become cases, you continue to keep the victims and witnesses informed of developments during the investigation and in the lead-up to the court date (at least every 28 days)
Comply with the Charter of Victim’s rights.
Explain to the victim the process of an investigation, what’s required of them and what you will do to support them
Provide victims and witnesses with realistic expectations
How to deal with difficult customers?
- Always remain calm, polite and professional
- Listen to and acknowledge customer enquiries
- Tell the customer when no further action can be taken and why
How to deal with Telephone Enquiries?
- Ensure victims receive an event number
- Ensure messages are followed up
- Use interpreter services and the TTY (text telephone) number
- Try to resolve the customer’s matter at the first point of contact
How to deal with misconduct?
- You must report any suspected or known misconduct or serious maladministration (Code of Conduct and Ethics, Point 10 and Police Act 1990, s 211)
- You must make your report in writing
- Your report must be made to a Sergeant or above
Explain the SELF test
S - Scrutiny - would your decision withstand scrutiny from the NSWPF & the community
E - Ethical - is your decision ethical
L - Lawful - Does your decision comply with the law
F - Fair - is your decision fair
What are the sources of discretion?
Original authority (Common law)
Def of harm
Victims Rights and Support Act (2013)
A victim of crime is a person who suffers harm as a direct result of an act committed, or apparently committed, by another person in the course of a criminal offence.
A person suffers harm if, as a result of such an act:
- The person suffers actual physical bodily harm or psychological or psychiatric harm
- The person’s property is deliberately taken, destroyed or damaged
SIR ROBERT PEEL’S NINE PRINCIPLES OF LAW ENFORCEMENT
- Prevention not punishment
- Job is easier with public approval
- Job is easier if the public willingly observes the law
- Public cooperation leads to less us of force
- Public favour is achieve by being impartial, independent and professional
- Physical force should be used as a last resort
- We are part of the community serving the community
- We are not the law, not above the law, not outside the law - we maintain the law, work within the law and are subject to the law
- Outcomes are being met when crime and disorder are on the decrease
Mission of NSW Police force
Working with the community to reduce violence, crime and fear
Function of NSW Police force
PPUMP
Prevent and detect crime
Protect life and property
Uphold and enforce law
Maintain Order
Provide services
Strategies Used to Prevent Crime:
- Education Strategies
- Media Campaigns
- High visibility Policing
- Environmental design influence
ANZPAA 7 Qualities
- Leadership
- Teamwork
- Engagement
- Self Reflection
- Professionalism
- Communication and Interpersonal Skills
- Decision making and Problem solving
Legislation: Caution
Evidence Act 1995 (NSW) Section 139
STOPAR - What does it stand for
- Stop and switch on (Focus on the new information)
- Think (prioritise the urgency)
- Observe and Orentiate - Initial sizing up of the immediate situation through behavioural observation / Evaluation and consolidation of everything you’ve observed and considered
- Plan (Determine the nature of the job and strategic outcome)
- Act (Carrying out the actions to achieve the strategic outcome)
- Review (Further Action and Self-Review)
Legislation for Endorsement
Criminal Procedures Regulation 2017 (NSW) Cl 9I
What is baseline behaviour?
Informal measure that determines what is normal and what is not
Condition White
Relaxed and Unaware
Condition Yellow
Relaxed but Alert
Condition Orange
Specific Alert
Condition Red
Action
RISK =
Likelihood X Consequence X Vulnerability
THREAT =
Intention + Capability
What is discretion?
Where a Police Officer uses their own individual judgement to decide the best lawful course of action to take.
BARRIERS TO VERBAL COMMUNICATION?
- Language Barriers
- Environmental Barriers
- Inclusion Barriers
- Cultural Barriers
Cognitive Biases ( 2 types)
Confirmation Bias
Anchoring Bias
What is Confirmation bias
A tendency to listen more to information that confirms our existing beliefs
What is Anchoring Bias
A tendency to be overly influenced by the first piece of information that we see or hear
Types of Empathy (3) and explain
Emotional Empathy - Where you quite literally feel the other person’s emotions
Compassionate Empathy - Feeling the other person’s emotions without taking them onboard and taking action to help
Cognitive Empathy - Being able to put yourself in someone else’s place and see it from their perspective
GOAL + BLOCKAGE =
CONFLICT
TYPES OF CONFLICT OF INTEREST
- Actual - Where a conflict exists between your official duties or responsibilities and your private interests
- Perceived - Where others may interpret your private interests as improperly interfering/influencing the performance of your official duties or responsibilities, whether this, in fact, the case.
- Potential - Where your private interests could interfere with or influence your official duties or responsibilities in the future if not managed now.
Responsibilities in dealing with conflict of interest:
1.Identify the conflict
- Avoid the conflict
- Report the conflict to a supervisor
- Manage the conflict and be co-operative
- Monitor the conflict with your supervisor until it is resolved
What is Process Corruption?
Example
Actions being done for some form of personal gain or advantage such as monetary advantage, revenge, pride, promotion or recognition.
Examples: planting evidence
What is Noble Cause Corruption?
Example
Unlawful conduct done without any thought of personal gain. Doing the wrong thing for the ‘right’ reason
Example: planting evidence at a known offender’s home to have them locked up in order to have them taken off the streets.
What is ADVOKAT
It is a list of questions asked by the interviewer, to test the reliability of the eyewitness identification
A in ADVOKAT
A – Amount of time under observation
D in ADVOKAT
Distance from the incident/person when observing
V in ADVOKAT
Visibility
O in ADVOKAT
Obstruction to line of sight
K in ADVOKAT
Known or seen before
A in ADVOKAT
Any reason to notice
T in ADVOKAT
Time Elapsed
What is a conflict of interest?
Give examples
A conflict of interest (COI) occurs when the private interests of a NSWPF employee interferes/influences or appears to interfere/influence their official duties and responsibilities
Secondary employment
Local sports team
Legislation: The Statement of Values
Section 7 of the Police Act 1990
