COMMS

Question 1

What are the highest priority Calls?

Answer 1

REC calls (priority 0)

Question 2

What are the second highest priority calls?

Answer 2

TEC calls

Question 3

What are the steps for transmitting a REC or TEC call?

Answer 3

“Emergency emergency emergency”
TDN, origin/destination, location
Nature of emergency
Required response
ID any hazards

Question 4

What do the 4 digits of a TDN represent?

Answer 4

First digit - destination/service type
Second digit - city loop or direct
Third and forth digit - up or down

Question 5

What does an odd numbered TDN mean?

Answer 5

Train is a down service

Question 6

What does an even numbered TDN mean?

Answer 6

Train is an up service

Question 7

How do you operate signal post telephones?

Answer 7

Unlock and open the case door
Raise the handset
Wait for controller/signaller to answer

Question 8

What does the 5 in an internal phone number become for external calls?

Answer 8

9610

Question 9

What does the first digit 1 in an internal phone number become in an external phone number?

Answer 9

9619

Question 10

Where are the Flinders Street Operation Telephones?

Answer 10

At each end of every flinders street platform

Question 11

What does the blue light mean for a platform telephone?

Answer 11

The phone should be answered by any on duty driver when possible

Question 12

How do you use a Flinders Street Operation Telephone?

Answer 12

Unlock the cabinet with 5P key
Lift handset
Press appropriate button (metrol or Flinders st control room)

Question 13

What is a MURL Telephone?

Answer 13

Melbourne Underground Rail Loop phone

Question 14

Where are MURL phones located?

Answer 14

Every 150m in the MURL tunnels

Question 15

What does a blue light flashing in the MURL mean?

Answer 15

Metrol needs to contact the driver

Question 16

What are the steps after seeing a blue flashing light in the MURL?

Answer 16

Bring the train to a stand using normal braking
Contact signal control panel via DTRS or signal post phone

Question 17

What is the primary communication form in the cab?

Answer 17

Fixed/portable DTRS

Question 18

Are non metro trains connected to the DTRS?

Answer 18

No

Question 19

What should be done if an SMS is received by the DTRS?

Answer 19

Report it to train control

Question 20

What is the secondary form of communication in the cab?

Answer 20

Work mobile phone

Question 21

What is the auto answer time for a fixed DTRS?

Answer 21

4 seconds

Question 22

What is the auto answer time for a portable DTRS?

Answer 22

2 seconds

Question 23

What is the number for testing of radios?

Answer 23

849 801

Question 24

How do you make a REC call on the fixed & portable DTRS?

Answer 24

FIXED - Hold REC button for 0.5 seconds
PORTABLE - hold Top Red button for 2 seconds, press PTT to confirm

Question 25

How do you make a TEC call on the radio?

Answer 25

FIXED - press the TEC button for 0.5 seconds PORTABLE - press 9, then send

Question 26

What is the shortcut input for the train controller on fixed and portable DTRS?

Answer 26

FIXED - “ T ” PORTABLE - 1, then send

Question 27

How do you register a TDN on the fixed DTRS?

Answer 27

TD button Clear previous TD (if required) Insert TDN ☑️ button

Question 28

How do you register a TDN on the portable radio?

Answer 28

Green button twice Enter TDN “ OK “

Question 29

How do you deregister a TDN on the fixed radio?

Answer 29

“TD” button ☑️ button

Question 30

How do you deregister a TDN on the portable radio?

Answer 30

Yellow button 3 times

Question 31

How can you call emergency services via the radio?

Answer 31

90,000

Question 32

What must you do on receiving a REC call?

Answer 32

1. Stop immediately using normal braking 2. Listen to the REC transmission, do not speak unless directed 3. Act on instructions given by train controller 4.remain stationary if instructed/you become aware of danger ahead

Question 33

If no response is received after a REC call, what is the procedure?

Answer 33

After a minute, train may proceed to next station/signal at stop, then await further instructions

Question 34

What is the LTR? What is it used for?

Answer 34

Local Train Radio Used to communicate with non-MTM trains

Question 35

When is a TEC call used?

Answer 35

When an emergency is only affecting your train

Question 36

When is a REC call used?

Answer 36

When an emergency affects other trains or lines

Question 37

What is a group call used for?

Answer 37

CAN notices General updates on operations Advising drivers to return to normal running after REC

Question 38

What is a local call used for?

Answer 38

When a driver wishes to contact another train in their area

Question 39

What should you do if your DTRS fails/becomes unavailable?

Answer 39

Contact Train Controller via work Mobile or other means when safe to do so

Question 40

What should you do when your cab radio fails?

Answer 40

Report as fault via FMP Use portable radio as primary radio

Question 41

What should you do if your portable radio fails?

Answer 41

Report fault to your duty manager Provide work mobile if required Obtain replacement portable ASAP

Question 42

Do the fixed and portable DTRS perform tests after starting up?

Answer 42

Yes

Question 43

Where is the TDN displayed on the DTRS?

Answer 43

Top right corner

Question 44

When do you test your DTRS?

Answer 44

During cab preparations During a fault After fault has been fixed

Question 45

How long does it take for a REC call to auto answer?

Answer 45

5 seconds

Question 46

What are the bell codes for cab to cab communication?

Answer 46

1- attention 2- proceed 3- reverse 4- bring other competent worker to cab Multiple- emergency

Question 47

What is #3 a shortcut for on the portable DTRS?

Answer 47

Area Controller

Question 48

What does ABC mean?

Answer 48

A - Accurate B - Brief C - Clear

Question 49

How can you make sure your message is clear?

Answer 49

Think about how you speak. Speak slower and louder, concentrate on what you are trying to say and speak clearly. Use phonetic alphabet is necessary

Question 50

What is active listening?

Answer 50

Making a conscious effort to hear not just the words but the overall message. Pay attention very carefully.

Question 51

What does PPPP stand for and why is it important?

Answer 51

Planning Presents Poor Performance Helps keep your message accurate and brief.

Question 52

What does 'out' mean?

Answer 52

My transmission is complete

Question 53

What does 'over' mean?

Answer 53

I have finished speaking, I am waiting for a reply

Question 54

What does 'receiving' mean?

Answer 54

I acknowledge your call, proceed with message.

Question 55

What does 'roger' mean?

Answer 55

All your last statement is received and understood

Question 56

What does 'stand by' mean?

Answer 56

Wait, I will be back soon

Question 57

Why is the phonetic alphabet special?

Answer 57

No two words sound alike and only two words have one syllable.

Question 58

How do you answer a MURL telephone?

Answer 58

Unlock box Open and lift phone Press the big red button underneath box

Question 59

What should you never assume with communication?

Answer 59

Never assume the person has received the message clearly

Question 60

How can you make sure your message was received correctly?

Answer 60

Have the receiver repeat the message back

Question 61

What must you ensure your message is free from?

Answer 61

Stress or frustration

Question 62

If at any time the message is incorrect/incomplete/unclear/ambiguous or not understand, what must be done?

Answer 62

Correct, clarify and/or challenge

Question 63

What are 5 barriers to effective communication?

Answer 63

1. Loud environment 2. Poor connection 3. Ambiguous wording 4. Making assumptions 5. Strong accent

Question 64

Who is never the lead communicator?

Answer 64

The driver