Common Learning Block 8 Practice Questions Flashcards
Supply Chain Management Common Learning Block 8 Practice Questions
1
Q
Customer service can be defined as:
A
The delivery of customer satisfaction
2
Q
When does customer service focus on customers?
A
Before, during, and after the sale
3
Q
Define the role of customer service with logistics and transportation.
A
To get products where they belong, on time
4
Q
Customer service shares which goal with inventory management?
A
Maintain inventory to control costs
5
Q
Customer service personnel do not typically require the skills to:
A
Prepare a detailed annual forecast
