Common Learning Block 5 Practice Questions

Question 1

The marketing approach that usually has long lead times for highly customized products is known as:

Answer 1

Engineer-to-order

Question 2

The service factory sector typically requires low labor costs, low customization ability, and minimal customer interaction. The following are examples of service factory organizations, except:

Answer 2

Automobile repair shops

Question 3

The Malcolm Baldrige Quality Award is a national award recognizing organizations who have demonstrated superior excellence in:

Answer 3

Quality and performance

Question 4

The service sector characterized by high customization, high customer interaction, and high costs is:

Answer 4

Professional service

Question 5

An auto repair shop most likely falls into which of the following service sectors?

Answer 5

Service shop

Question 6

Which marketing approach would a company use to mass produce products?

Answer 6

Make-to-stock

Question 7

Manufacturing operations outputs differ from service operations in that:

Answer 7

Manufacturing outputs are tangible

Question 8

Total Quality Management (TQM) is defined as:

Answer 8

Designing processes to produce consistent quality

Question 9

Manufacturing process activities to produce a given product are often summarized on a:

Answer 9

Manufacturing routing

Question 10

A bill of material (BOM) is a document used to:

Answer 10

Provide a comprehensive listing of parts and components required to manufacture a given product