Comm and Nego

Question 1

What’s Skills do you need to effectively Communicate?

Answer 1

Clear and precise terms, not use jargon or complex language.

Question 2

How do you ensure that the frequency of communication is acceptable?

Answer 2

If I were to call a client I would email them as a follow up. However I would not email multiple times to annoy the client.

Question 3

When would you choose to use written communication over verbal communication or a face to face meeting?

Answer 3

Written is more formal and can give a record.

Question 4

What barriers to effective communication have you come across?

Answer 4

Emails can go missing, if trying to explain complex matters than could be difficult.

Question 5

Tell me about your negotiating style.

Answer 5

I am more of a competitive negotiator rather than a prinicpled negotiator. I always determine the facts and seek to understand the opposing party’s viewpoint.

Question 6

Why is negotiation important?

Answer 6

Negotiation is important as it is seen as the first stage in dispute resolution. If there is common ground that can be achieved than this is usually achieved through negotiation

Question 7

What is principled negotiation?

Answer 7

It is based on 5 steps,
1: Separate people from problem.
2. focus on interests and not on positions
3. invent options for mutual gain
4. insist on objective criteria.
5. use a backup but for is it actually worth it?

Question 8

What can be a barrier to negotiating effectively?

Answer 8

conflicting views, not focussing on how to achieve problems and not separating people from problems

Question 9

What would be a good way to facilitate negotiations in your role?

Answer 9

Stick to the facts, avoid need to negotiate in first instance.

Question 10

Why do you consider that discussing matters in person might be effective?

Answer 10

Avoids barriers.

Question 11

What are the alternatives to this?

Answer 11

Letters, emails, phone call

Question 12

Why can these alternatives present challenges?

Answer 12

Seen as formal and not actually getting to the crux of the issue

Question 13

How do you use visual media to communicate with clients, e.g. before & after photographs?

Answer 13

A client requested details of a colour scheme I presented the client with photos of a previous project to enable him to visualise this clearly.

Question 14

Tell me about how you conduct yourself in negotiations.

Answer 14

I establish the true facts, use photographic evidence. I then establish the areas we disagree on and seek to understand the other parties viewpoint. I then establish my clients view and reasoning behind it.

Question 15

Tell me about how you ensure good communication.

Answer 15

I keep emails short and concise and try to avoid jargon where possible.

Question 16

Tell me about an example of when you have negotiated effectively.

Answer 16

Knutsford Dilaps

Question 17

Tell me about an example of when you have communicated effectively.

Answer 17

Morecambe dilaps

Question 18

Tell me about your negotiating style.

Answer 18

Im a mixture of competitive and principled, I establish the facts, separate the people from the problem, seek common interests and have a back up option in case it doesn’t work.

Question 19

Give me an example of when you have communicated using a complex written report.

Answer 19

Recent feasibility in York, client wanted to know what the layout was so I used a sketch plan to demonstrate the options.

Question 20

Manchester – how did you communicate to coordinate site progress?

Answer 20

I issued a programme planning the works. I showed a critical path and the works that were required.