Coaching Process: Coaching Relationship/Communication/Techniques Flashcards
What are the three core conditions necessary for work with a client to be successful?
1| Congruence: the act of being genuine and real with your clients
2| Unconditional positive regard: always holding your clients in high esteem,
without judgment or criticism
3| Empathy: understanding your clients’ experiences, perceptions, feelings, and
actions from their points of view
Who created the client centered theory?
Carl Rogers
What communication tool does this scenario represent? SG3
Client: “I put in a lot of really good effort at the gym this week! I went all four days that I planned, and I did cardio and strength training each time…even
though I didn’t really want to go and struggled to get out of bed each morning.”
Coach: “You put in a lot of really good effort this week, showing up at the gym and sticking to your plan even though you didn’t want to.”
Mirroring
[Type of communication] involves repeating what the client has said to ensure clarity and
understanding. It can also involve matching a client’s tone, body language, or
gestures
Mirroring
[Type of communication] conveys emotions, thoughts, and nonverbal cues the coach notices.
It allows the client to hear the power and weight of their own words and
encourages deeper thinking and discovery
Reflecting
What type of communication is represented in this scenario?
Client: “I put in a lot of really good effort at the gym this week! I went all four
days that I planned, and I did cardio and strength training each time…even
though I didn’t really want to go and struggled to get out of bed each morning.”
Coach: “I’m hearing that despite your initial resistance, you stuck to your
exercise goals this week. It sounds like you’re feeling proud of yourself.”
Reflecting
What type of communication is reflected in this scenario?
Client: “I’ve been working hard to reduce the amount of sugar I’m having.
I’m still having soda and cookies most days, but that’s about it.”
Coach: “Your priority is to reduce sugar this month, and you’re having soda and cookies most days. Can you share more about that?”
Double-sided reflection
According to client-centered theory created by Carl Rogers (list of three).
- The client is the expert.
- Through a supportive and loving relationship, clients can tap into their innate desire for self-growth and work toward solutions that are best for them.
- The coach must be warm, genuine, and understanding.
What are the three core conditions within client-centered theory that are necessary for work with a client to be successful:
- Congruence: the act of being genuine and real with your clients
- Unconditional positive regard: always holding your clients in high esteem, without judgment or criticism
- Empathy: understanding your clients’ experiences, perceptions, feelings, and actions from their points of view
Client centered theory puts forth that all people have an innate tendency or desire toward (blank or blank).
Self-growth, or “self-actualization”
Communication tool: BLANK involves repeating what the client has said to ensure clarity and understanding. It can also involve matching a client’s tone, body language, or gestures. You can use in moderation to avoid being dsitracting.
Mirroring
Communication tool: BLANK conveys emotions, thoughts, and non-verbal cues the coach notices. It allows the client to hear the power and weight of their own words and encourages deeper thinking and discovery. BLANK can be used as a way of integrating and connecting a client’s experiences with their thoughts.
Reflecting
Communication tool: BLANKs use the client’s words to point out a discrepancy in a non-judgemental, constructive way.
Double-sided reflections
Communication tool: BLANK or paraphrasing in a way that exaggerates the client’s points to elicit clarification or disagreement, which can support the client in advocating for positive change.
Amplified reflection
Communication tool: Concisely reflecting the main points the client has shared. Doing this allows the client to affirm, reject, or clarify what you’ve heard and helps you confirm you accurately understood what they’ve said. Makes the client feel heard and helps them move into greater clarity about what they want. “What I hear you saying is…”
Summarizing
