CMS 1 Study QUestions Flashcards
A process audit should be used to determine which of the following factors concerning a work system?
- Whether the system has been implemented as it was designed
- Whether the principles of scientific management are being reinforced
- Whether the equipment should be replaced
- I only
- II only
- III only
- I and II only
- II and III only
A
Which of the following methods of performance appraisal is (are) among the trait methods or approaches of evaluating employees?
- Graphic rating scale method
- Critical incident method
- Forced-choice method
- I only
- II only
- III only
- I and III only
- I, II and III
D
All the following activities typically are included in career development programs EXCEPT:
- Determination of individual skills, abilities, interests and values by employees
- Development of job progressions that also can serve as career paths
- Conducting job evaluations to determine the quality of specific career goals
- Creation of a supportive management environment for the program
- Providing career counseling for employees to assist them in their career pursuits
C
Off-the-job learning experiences used by firms in their executive development efforts typically include which of the following?
- Committee assignments
- University-conducted case study sessions
- Understudy plans
- I only
- II only
- I and II only
- I and III only
- II and III only
B
All of the following factors are deemed important for a high-performance work system pursuing change EXCEPT:
- Establish methods for measuring the results of change.
- Allocate sufficient resources and support for the change effort.
- Make a compelling case for change.
- Ensure that change is owned by senior and line managers.
- Create teams of experts to champion business initiatives.
E
One problem or risk that frequently is undertaken by an individual who accepts a managerial position outside the United States with a domestic multinational corporation (MNC) is that:
- The career path of the individual in an overwhelming number of MNCs is now limited to the international division of the organization.
- The person probably will not be able to take a spouse and/or children to the foreign country because most firms prohibit this.
- The probability of the person reentering the United States as an employee of the same firm is highly unlikely.
- The citizenship status of the individual becomes ambiguous, and there is a definite possibility that one will find himself or herself without a country or homeland.
- The manager and/or members of the family may suffer cultural shock from feelings of perpetual stress and become physically and emotionally drained.
E
All the following are correct statements concerning alcoholism in the workplace EXCEPT:
- It is a disease that affects workers in every occupational category.
- It is a disease that affects primarily older male workers.
- It is classified as a disability under the Americans with Disabilities Act.
- Its detrimental impact on job performance in some cases can lead to the affected worker being disciplined or discharged.
- It is a problem that costs businesses billions each year in reduced productivity, absenteeism, treatment and other costs.
B
One premise on which employee orientation programs are based is:
- The presence of meaningful employee benefits serves to cause productivity increases.
- Physical fitness is essential if employees are to be efficient and happy.
- Societal spiritual values should be fostered and reinforced in the workplace.
- The economic concept of man is the most significant and lasting model.
- The first step in the training process is to familiarize new employees with their jobs and the work environment.
E
Human resources management in a large organization typically involves specialized knowledge in which of the following areas?
- Human behavior
- Investment planning and analysis
- Production measurement and control techniques
- I only
- II only
- I and II only
- I and III only
- II and III only
A
Which of the following statements concerning forecasting is (are) correct?
- Managers must occasionally forecast both the needs and the capabilities of the firm for the future to do an effective job at strategic planning.
- Human resources (HR) forecasting is a quantitative rather than a qualitative exercise.
- Costs are associated with forecasting but are not incurred when a firm refrains from forecasting.
- None
- I only
- II only
- III only
- I and III only
A
Which of the following is one of the principles supporting high-performance work systems?
- Principle of comparative analysis
- Principle of technological development
- Principle of egalitarianism and engagement
- Principle of management by exception
- Principle of transition
C
Which of the following recruitment sources are generally most effective?
- Advertisements
- Employee referrals
- Direct applications
- Private employment agencies
- Professional associations
B
All of the following questions asked exactly as shown would be appropriate for an employer to ask during a job interview EXCEPT:
- Have you ever worked under a different name?
- Are you over the age of 18?
- What is your address and how long have you lived there?
- Where did you go to school?
- Have you ever been arrested?
E
It has been noted that the administration of performance appraisal programs potentially involves all the following types of problems EXCEPT:
- Personal attitudes of raters toward specific groups of employees
- Tendency of raters to permit one factor to inordinately dominate the process
- Proclivity of raters to be excessively lenient
- Distortion of ratings because of the tendency of raters to place emphasis on more recent events than those in the early stage of a rating period
- Tendency of raters to have compiled an inordinate amount of performance documentation.
E
Local and state governments seek to enforce equal employment opportunities and practice through the use of:
- Fair employment practices laws
- Executive Order 11246
- The elimination of affirmative action programs
- Direct services of the Equal Employment Opportunity Commission
- Policies that ignore the bona fide occupational qualification concept
A
The degree to which interviews, tests and other selection procedures yield comparable data over a period of time is known as:
A. Forecastability
B. Reliability
C . Dependability
D. Validity
E. Accuracy
B
Which of the following statements correctly describes an activity of human resources management?
- Reengineering is the process of hiring the employees of a vendor firm.
- Downsizing is the reduction of net pay by increasing employee benefits.
- Furloughing is hiring someone outside a firm to perform tasks that could be done internally.
- A human resources information system (HRIS) is a powerful tool for curbing administrative costs, increasing productivity, speeding up response times and improving decision making.
- Total quality management is a concept that replaces managerial authority with self- managed individuals.
D
Which of the following statements is (are) descriptive of the Equal Employment Opportunity Commission (EEOC)?
- It validates the selection procedures of member firms.
- It issues employment guidelines and monitors the employment practices of organizations.
- It enforces Title VII of the Civil Rights Act of 1964 as amended.
- II only
- III only
- I and II only
- II and III only
- I, II and III
D
Which of the following statements concerning stress is (are) correct?
- Stress is basically derived from mental or emotional sources rather than physical activity.
- Stress is any demand on the individual that requires coping behavior.
- Stress is a part of life, and complete freedom from stress comes only with death.
- II only
- III only
- I and II only
- I and III only
- II and III only
E
Successful employee teams, regardless of their structure or purpose, share which of the following characteristics?
- Commitment to shared goals
- Shared leadership
- Clear role assignments
- None
- I and II only
- I and III only
- II and III only
- I, II and III
E
Which of the following statements concerning unions or collective bargaining in European countries is (are) correct?
- Collective bargaining is highly decentralized in most European countries and takes place mainly at the local plant level.
- The European Union prohibits discrimination against workers in unions.
- Most European countries strictly prohibit unions from engaging in any political activities.
- I only
- II only
- I and III only
- II and III only
- I, II and III
B
Human resources management faces all the following types of competitive trends or challenges EXCEPT:
- Embracing new technology
- Managing human capital
- Containing costs
- Curbing outsourced operations
- Responding to markets
D
All the following characteristics are often associated with a differentiation business strategy EXCEPT:
- Innovative product features
- High product quality
- Outsourced customer service
- Speed to market
- Superior service
C
The process of gathering information concerning the duties, tasks or activities of the jobs in a firm and the appropriate personal credentials necessary to hold such jobs is known as:
- Job analysis
- Manpower planning
- Job specification
- Skills inventorying
- Job description
A
All the following statements correctly describe a feature of the employee compensation practices of foreign countries EXCEPT:
- In industrialized countries, employees are generally paid by the hour; in developing countries by the day.
- Seniority is an important element determining employee pay rates in some countries.
- Employee benefits in European countries such as France and the Netherlands generally are lower than those in the United States.
- In some foreign countries it is customary to add semiannual or annual lump-sum payments equal to one or two months of pay as an integral part of the basic pay package.
- Profit sharing is legally required by some industries in specific foreign countries.
C
All of the following statements describe aspects of the Age Discrimination in Employment Act of 1967 as amended EXCEPT:
- It offers protection to individuals age 40 or over.
- It covers private and public employers with 20 or more employees.
- It includes employees of public and private educational institutions.
- It prohibits employers from excluding older workers from important work activities.
- It has been less frequently invoked by workers in recent years.
E
Job specifications and job content information are used in carrying out all the following human resources management activities EXCEPT:
- Training and development of human resources
- Leveraging a diverse workforce
- Compensation management
- Performance appraisals of employees
- Recruitment and selection of talent
B
One of the purposes of the Occupational Safety and Health Act (OSHA) is to:
- Require employers to provide medical expense benefit coverages for their employees.
- Provide employees with the legal machinery to obtain financial compensation for work- related accidents and illness.
- Preserve human resources by reducing work-related injuries, illness and death.
- Eliminate the state systems of workers’ compensation gradually over an extended period of time and replace them with one system.
- Increase employment opportunities through the creation of a healthier and more secure internal work environment.
C
Traditionally the performance appraisal of employees has been conducted by:
- Self-evaluation
- Human resources staff managers
- Supervisors and managers
- Committees of line managers and human resources experts
- Peers
C
Which of the following statements concerning employee selection is (are) correct?
- Job specifications provide valuable information for conducting an employee selection process.
- The number of steps in a particular employee selection process varies with the type and level of the job to be filled.
- Employee selection is used exclusively in cases of external recruitment and not in instances of internal recruitment.
- I only
- III only
- I and II only
- II and III only
- I, II and III
C
