CM Intro to Communication Skills Using the EHR

Question 1

What does the HUMAN LEVEL mnemonic represent?

Answer 1

A framework for patient-centered communication with the EHR.

Honor the Golden Minute
Use the Triangle of Trust
Maximize patient interaciton
Acquaint yourself with chart
Nix the screen
Let the patient look on
Eye contact
Value the computer
Explain what you're doing
Log off

Question 2

HUMAN LEVEL “H”?

Answer 2

Honor the Golden Minute.

Spend a minute greeting the patient without technology, build rapport.

Question 3

HUMAN LEVEL “U”?

Answer 3

Use the Triangle of Trust.

Create a triangle between the patient, provider, and EHR screen to promote transparency and communication.

Question 4

HUMAN LEVEL “M”?

Answer 4

Maximize patient interaction.

Pause to encourage questions.

Question 5

HUMAN LEVEL “A”?

Answer 5

Acquaint yourself with chart.

Review the chart before you enter for context.

Question 6

HUMAN LEVEL “N”?

Answer 6

Nix the screen.

Don’t use the screen when discussing sensitive topics.

Question 7

HUMAN LEVEL “L”?

Answer 7

Let the patient look on.

Share things on the screen with your patients.

Question 8

HUMAN LEVEL “E”?

Answer 8

Eye contact.

Make eye contact as much as possible.

Question 9

HUMAN LEVEL “V”?

Answer 9

Value the computer.

Use the computer to review charts with your patient.

Question 10

HUMAN LEVEL “E”?

Answer 10

Explain what you’re doing.

Be transparent about everything you do.

Question 11

HUMAN LEVEL “L”?

Answer 11

Log off.

Log off the EHR while the patient is in the room to assure them everything is confidential.