Close & Farewell Flashcards
0
Q
Sample of Assumptive Close
A
“Shall I find the box for you”?
“When would you like that delivered”?
1
Q
Sample of direct close
A
“Would you like to take this____”
“Do you want to go with this one?”
2
Q
Sample of “Alternative Close”?
A
“Would you like green or blue”
“Would you prefer buckled or plane boots”
3
Q
Put it all together checklist?
A
- Smile & Greet
- Approach
- Features & Benefit
- Add on
- Close and farewell
