5 Star Service & Selling Flashcards
0
Q
I smile and greet every customer within ___ min of them entering my area.
A
2
1
Q
What are the 5 star selling standards?
A
1) Smile & Greet
2) Approach
3) Feature & Benefits
4) Add on
5) Close and farewell
2
Q
If I am already helping another customer when someone walk into my area, I make direct eye contact with them and smile. After ___ min I will excuse myself and indicate to the new customer I will be with them shortly.
A
5 min
3
Q
Open ended question are?
A
Who, what, where, when, why, how, tell me?
4
Q
Feature & Benefit Steps?
A
1) Show product
2) Features of product
3) benefits of each product
4) answer questions
5) intrude the DJ express card
6) Benefits of David Jones card
