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7 Level > Clinic Management > Flashcards

Clinic Management Flashcards

1
Q

Who Make sure that all local dental programs and activities supporting the dental readiness of military forces are incorporated into the AFDRAP

A

The chief of dental services CDS

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2
Q

What program do we use to ensure our patients receive quality treatment

A

CPA and I clinical performance assessment and improvement

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3
Q

Who conducts the U and TW

A

Dental career field manager

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4
Q

Who is responsible for formulating and directing dental policies standards and requirements

A

Director dental programs and resources

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5
Q

What are the primary responsibilities of the clinical dentistry flight

A

Provide diagnostic and preventative services comprehensive dental treatment professional oversight in support of worldwide mission

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6
Q

You may supervise 1 billion personnel during your career therefore you need a working knowledge of what areas

A

Civilian employee leave on the job illness injury disciplinary action labor relations civilian performance programs awards employee work folders

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7
Q

What are the three parts to the USAF dental service mission

A

Readiness, value, excellence in all we do

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8
Q

What is the manpower document

A

The unit manpower document is the primary manpower planning tool it reflects quarterly man power authorizations by fiscal year for each functional account code in the organization it is not identify individuals by name

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9
Q

What does the FAC code represent

A

FAC code is a four digit code the first digit represents the major type of work performed. It stands for functional account code

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10
Q

Where can you request a current UMD

A

Contact the RMO resource management office

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11
Q

What personnel are reflected on the UPMR

A

Monthly computer product that list authorized and assign military manpower allocations By fiscal year quarter and name and grade of personnel assigned incoming personnel in those outbound are also reflected

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12
Q

How can we get the patient to be more committed to the goal

A

If they share in it’s development and it meets their needs

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13
Q

What are the six tactics that can be used to calm the irate patient

A

Listen carefully to the patient 2.ask questions to help find the root problem 3.demonstrate concern 4. listen actively to the patients answers to your questions 5.ask questions that require some thought from the patient 6.use genuine empathetic statements solve the problem or find someone who can

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14
Q

Define dynamics

A

Dynamics is the process changes in any structure that influences the group personality

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15
Q

What are some characteristics of an effective team

A

Flexibility creativity and growth they share common goals

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16
Q

What effect does The establishment of the ground rules have on team members

A

It can minimize the negative impact of highly aggressive or passive team members

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17
Q

What percentage of the message is a verbal vocal facial expression

A

7% verbal 38% vocal 55% facial

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18
Q

What type of question is best to ensure that your message was understood

A

Use open ended questions that permit the responder to elaborate

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19
Q

List five things that we can do to improve your listening skills

A

Put aside personal concerns whether prisons talking concentrate on what the person is really saying Q in on nonverbal’s be sensitive to what the person is expressing allow the person to take the conversation lead

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20
Q

What are the three advantages to conflict

A

Conflict has the ability to bring hidden problems to the surface where they can be confronted in resolve conflict can also make necessary changes more acceptable because personal recognize that there is a need and may have more of buying confronting conflict paves the way to Innovacion in improvement

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21
Q

Name the four primary types of conflict and give a brief description of each

A

Intrapersonal conflict

Interpersonal conflict intragroup conflict Intergroup conflict

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22
Q

Intra-personal conflict

A

Occurs when a person is expected to perform a task that does not meet his or her personal goals values beliefs or expertise for example the dental lab technician that crosstrained from dental assisting is required to periodically work in the dental exam section

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23
Q

Interpersonal conflict

A

Occurs between two or more staff members when they disagree on an issue

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24
Q

Intragroup conflict

A

Occurs between members at the same level assistant assistant dentist dentist usually this conflict is caused by different goals and tasks and procedures

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25
Q

Intergroup conflict

A

Occurs between two or more groups with conflicting goals for example the preventive dentistry technicians may disagree with helping to pull the next days dental records at the front desk

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26
Q

Role ambiguity

A

Role ambiguity occurs when a person is not aware of the expectations of others have for a particular role for example a supervisor assigned the task to an individual does not allow the person to the freedom to make decisions regarding the task

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27
Q

Role overload

A

Role overload happens when a person cannot meet the expectations of others for a roll expecting a new air meant understand and flawlessly perform dental prophylaxis procedures before becoming fully proficient as a chair side assistance is an example

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28
Q

Specialization

A

Specialization occurs when a person or group assumes responsibility for particular set of tasks or area of service and sets itself apart from other groupsand example is one persons responsible for the program is not available in no one else can help because they’ve never been trained to do the job

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29
Q

Role interdependence

A

Rule interdependence occurs when an individual domains of responsibility have to be discussed with others who may compete for certain areas of control it seems that we can witness is quite frequently when ordering supplies from dinner logistics logistics and Seo is showing good stewardship of our resources by reviewing our order conflict occurs when the NCO tells us we can order everything that we want

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30
Q

Task blurring

A

Failure to designate responsibility and accountability for a task to one individual or group task during those involved may be confused about who is supposed actually perform the job

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31
Q

List the five ways of approaching conflict management

A

1.avoiding 2.forcing 3.accommodating 4. compromising 5.confronting problem-solving

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32
Q

What is the general objective of counseling

A

The general objective of counseling is to help our subordinates grow and self-confidence understanding self-control and perform the job affectively

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33
Q

What are the five characteristics you should use to develop an effective counseling style

A

Purpose flexibility respect communication support

34
Q

What are the two categories of counseling

A

1.Event oriented 2.performance/professional growth

35
Q

What are the three general approach is to counseling

A
  1. directive
  2. Non Directive
  3. Combined
36
Q

Non directive counseling

A

This technique is the preferred technique for most counseling sessions it emphasizes the importance of the subordinate taking responsibility for and solving the problem your role is to listen rather than make decisions or give feedback

37
Q

Directive counseling

A

The supervisor directs the course of action for the subordinate choose this technique when time is short with you alone know what to do or if the subordinate has limited problem-solving skills the directive approach is appropriate with a subordinate needs guidance is immature or insecure

38
Q

Combined technique

A

Supervisor uses techniques from both nondirective and directive techniques adjusting them to articulate what is best for the subordinate to combine technique emphasizes the subordinates planning and decision-making responsibilities

39
Q

What are the four stages of the counseling process

A
  1. Identify the need for counseling 2. Prepare for counseling 3. Conduct a counseling session 4. Follow up
40
Q

Where should the primary emphasis of training be for the dental assistant apprentice

A

Chair side, radiology records and reception

41
Q

Who are the primary trainers of those trainees working toward advancement to the five and seven skill levels

A

Craftsman

42
Q

What are the duties of the superintendent and CEM expected to perform

A

They manage and operate didn’t want to but he typically they review correspondence reports and records for accuracy they develop manage and conduct self assessments hazard communication in dental training programs they are responsible for manpower and staffing

43
Q

What is the purpose of the mirror force

A

It’s intent is to maximize the mission readiness capability of the Air Force medical services combined effort of active-duty reserves and National Guard by sharing values and principles optimizing a total for strategy using technology effectively and efficiently training for joint tasking creating a dynamic environment which maximizes everyone’s potential mayor force is important to the dental service to ensure that both active duty in reserve component receive the same training

44
Q

When the members and roll into the CCAF

A

Members are automatically enrolled upon completion of basic military training and assignment

45
Q

What must occur before a member can be awarded an associate degree from CCAF

A

The five skill level must be awarded

46
Q

What is the maximum amount of semester hours that CCAF will apply toward degree requirements from credit awarding exams

A

30 semester hours

47
Q

For what are the U and TW participants responsible

A

They gather data to revise training requirements in the stab Lish skill levels and proficiency codes to achieve training objectives and update the specialty training standards they also make in a valuation of the quality in the training provided and recommend changes

48
Q

How soon after newcomers arrival should the supervisor conduct the initial training evaluation

A

60 days

49
Q

How can trading evaluators detect deficiencies and excesses in training

A

Through evaluation and analysis

50
Q

What are the standards that the OJT program must meet

A

They must support the organizations mission the focus should be on what personnel need to know to do their jobs

51
Q

What are the two types of OJT

A

The two types are upgrade training which requires the advancement to the next higher skill level and qualification training which trains task required in a specific duty position

52
Q

What is the ultimate goal of training

A

For the trainee to be fully trained as soon as possible

53
Q

What is the objective when setting long term training goals

A

Maximum task qualification for all assigned personnel

54
Q

What do you use to determine what specific task to train

A

The CFETP

55
Q

List the four elements you need in your training session

A
  1. The clear objective
  2. Q TP checklist for task to be trained
  3. all training materials and equipment needed
  4. The training method lecture demonstration performance
56
Q

What to training methods are used the most when providing dental clinic OJT

A

Demonstration and performance

57
Q

What is the purpose of ancillary training

A

Ancillary training programs are a minister to ensure Mission completion safety and personal well-being

58
Q

What is the most effective means of evaluating your training program

A

Seeing the actual performance of your trainees is the most effective means of evaluating your training program

59
Q

What is critical to trainee performance

A

Timely and accurate feedback is critical to trainee performance

60
Q

What are you evaluating when you provide feedback to the trainee

A

As you provide feedback remember you were not evaluating the individual rather than individual’s behavior task performance

61
Q

What does the systematic process of evaluation determine

A

Evaluation is a systematic process of determining how well a trainee has reached the objective

62
Q

What is a performance test

A

A performance test is a formal appraisal of trainees accomplishments and objectives based on observation of their performance against a predetermined standard

63
Q

What do performance evaluations judge

A

Performance evaluations may judge the process steps actually performed the product end result of procedure or both

64
Q

What type of evaluation do you use when you are teaching task or subject knowledge

A

Written or verbal evaluation

65
Q

What type of evaluation do you use when you are teaching task performance

A

The best evaluation method is to actually have the technician perform the task

66
Q

What six things should be included in training resources

A

1.Trainer 2.training equipment 3. training materials 4. training references 5.time 6.QTPS

67
Q

What do you create on the Af form 797

A

You will create this tab by listing tasks not listed on the JQS but which are required in the current duty position

68
Q

Which form is used to document training or lack of training progress

A

AF form 623 a

69
Q

Which form documents special task qualifications of a critical nature

A

AF form 1098

70
Q

What makes the greatest impact on the newcomers impression of the Air Force and the bass

A

Newcomers organizational environment

71
Q

How can you improve your time management

A

Making a list of tasks at hand assigning priorities doing top priorities first and avoiding interruptions

72
Q

What is time management

A

Time management is using time wisely effectively and efficiently

73
Q

Which principle of time management is the most difficult with which you have to deal

A

Avoiding interruptions

74
Q

What is the purpose of a performance standard

A

It allows you to see if someone measures up to the standard

75
Q

What are the three types of performance criteria

A

Qualitative quantitative combined

76
Q

What is qualitative

A

A criterion that defines the quality of an item how well is it done or how accurately was it done

77
Q

Quantitative

A

It is a criterion that measures the quantity of something done it measures how much how fast or how often something is done

78
Q

Combined performance criterion

A

A test where you are concerned not only about the accuracy of a task but also how quickly that task can be done

79
Q

Which type of inspections is critical to ensure that all specific requirements are being met or that week areas are identified and methods for improvement are being implemented

A

Self inspection

80
Q

Which type of inspection is conducted by the Air Force inspection agency to provide Air Force leaders with independent assessments to improve the readiness discipline and efficiency of their unit

A

Health service inspection HSI

81
Q

Which documents can provide guidance as you prepare for an inspection

A

Management internal control toolset TJC manual Air Force directives and policy letters documents from previous inspections

82
Q

Which steps should you take prior to A facility inspection

A

Prepare documentation requested by the inspection team

7 Level (2 decks)

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