Clinic Management Flashcards
Who Make sure that all local dental programs and activities supporting the dental readiness of military forces are incorporated into the AFDRAP
The chief of dental services CDS
What program do we use to ensure our patients receive quality treatment
CPA and I clinical performance assessment and improvement
Who conducts the U and TW
Dental career field manager
Who is responsible for formulating and directing dental policies standards and requirements
Director dental programs and resources
What are the primary responsibilities of the clinical dentistry flight
Provide diagnostic and preventative services comprehensive dental treatment professional oversight in support of worldwide mission
You may supervise 1 billion personnel during your career therefore you need a working knowledge of what areas
Civilian employee leave on the job illness injury disciplinary action labor relations civilian performance programs awards employee work folders
What are the three parts to the USAF dental service mission
Readiness, value, excellence in all we do
What is the manpower document
The unit manpower document is the primary manpower planning tool it reflects quarterly man power authorizations by fiscal year for each functional account code in the organization it is not identify individuals by name
What does the FAC code represent
FAC code is a four digit code the first digit represents the major type of work performed. It stands for functional account code
Where can you request a current UMD
Contact the RMO resource management office
What personnel are reflected on the UPMR
Monthly computer product that list authorized and assign military manpower allocations By fiscal year quarter and name and grade of personnel assigned incoming personnel in those outbound are also reflected
How can we get the patient to be more committed to the goal
If they share in it’s development and it meets their needs
What are the six tactics that can be used to calm the irate patient
Listen carefully to the patient 2.ask questions to help find the root problem 3.demonstrate concern 4. listen actively to the patients answers to your questions 5.ask questions that require some thought from the patient 6.use genuine empathetic statements solve the problem or find someone who can
Define dynamics
Dynamics is the process changes in any structure that influences the group personality
What are some characteristics of an effective team
Flexibility creativity and growth they share common goals
What effect does The establishment of the ground rules have on team members
It can minimize the negative impact of highly aggressive or passive team members
What percentage of the message is a verbal vocal facial expression
7% verbal 38% vocal 55% facial
What type of question is best to ensure that your message was understood
Use open ended questions that permit the responder to elaborate
List five things that we can do to improve your listening skills
Put aside personal concerns whether prisons talking concentrate on what the person is really saying Q in on nonverbal’s be sensitive to what the person is expressing allow the person to take the conversation lead
What are the three advantages to conflict
Conflict has the ability to bring hidden problems to the surface where they can be confronted in resolve conflict can also make necessary changes more acceptable because personal recognize that there is a need and may have more of buying confronting conflict paves the way to Innovacion in improvement
Name the four primary types of conflict and give a brief description of each
Intrapersonal conflict
Interpersonal conflict intragroup conflict Intergroup conflict
Intra-personal conflict
Occurs when a person is expected to perform a task that does not meet his or her personal goals values beliefs or expertise for example the dental lab technician that crosstrained from dental assisting is required to periodically work in the dental exam section
Interpersonal conflict
Occurs between two or more staff members when they disagree on an issue
Intragroup conflict
Occurs between members at the same level assistant assistant dentist dentist usually this conflict is caused by different goals and tasks and procedures
Intergroup conflict
Occurs between two or more groups with conflicting goals for example the preventive dentistry technicians may disagree with helping to pull the next days dental records at the front desk
Role ambiguity
Role ambiguity occurs when a person is not aware of the expectations of others have for a particular role for example a supervisor assigned the task to an individual does not allow the person to the freedom to make decisions regarding the task
Role overload
Role overload happens when a person cannot meet the expectations of others for a roll expecting a new air meant understand and flawlessly perform dental prophylaxis procedures before becoming fully proficient as a chair side assistance is an example
Specialization
Specialization occurs when a person or group assumes responsibility for particular set of tasks or area of service and sets itself apart from other groupsand example is one persons responsible for the program is not available in no one else can help because they’ve never been trained to do the job
Role interdependence
Rule interdependence occurs when an individual domains of responsibility have to be discussed with others who may compete for certain areas of control it seems that we can witness is quite frequently when ordering supplies from dinner logistics logistics and Seo is showing good stewardship of our resources by reviewing our order conflict occurs when the NCO tells us we can order everything that we want
Task blurring
Failure to designate responsibility and accountability for a task to one individual or group task during those involved may be confused about who is supposed actually perform the job
List the five ways of approaching conflict management
1.avoiding 2.forcing 3.accommodating 4. compromising 5.confronting problem-solving
What is the general objective of counseling
The general objective of counseling is to help our subordinates grow and self-confidence understanding self-control and perform the job affectively
What are the five characteristics you should use to develop an effective counseling style
Purpose flexibility respect communication support
What are the two categories of counseling
1.Event oriented 2.performance/professional growth
What are the three general approach is to counseling
- directive
- Non Directive
- Combined
Non directive counseling
This technique is the preferred technique for most counseling sessions it emphasizes the importance of the subordinate taking responsibility for and solving the problem your role is to listen rather than make decisions or give feedback
Directive counseling
The supervisor directs the course of action for the subordinate choose this technique when time is short with you alone know what to do or if the subordinate has limited problem-solving skills the directive approach is appropriate with a subordinate needs guidance is immature or insecure
Combined technique
Supervisor uses techniques from both nondirective and directive techniques adjusting them to articulate what is best for the subordinate to combine technique emphasizes the subordinates planning and decision-making responsibilities
What are the four stages of the counseling process
- Identify the need for counseling 2. Prepare for counseling 3. Conduct a counseling session 4. Follow up
Where should the primary emphasis of training be for the dental assistant apprentice
Chair side, radiology records and reception
Who are the primary trainers of those trainees working toward advancement to the five and seven skill levels
Craftsman
What are the duties of the superintendent and CEM expected to perform
They manage and operate didn’t want to but he typically they review correspondence reports and records for accuracy they develop manage and conduct self assessments hazard communication in dental training programs they are responsible for manpower and staffing
What is the purpose of the mirror force
It’s intent is to maximize the mission readiness capability of the Air Force medical services combined effort of active-duty reserves and National Guard by sharing values and principles optimizing a total for strategy using technology effectively and efficiently training for joint tasking creating a dynamic environment which maximizes everyone’s potential mayor force is important to the dental service to ensure that both active duty in reserve component receive the same training
When the members and roll into the CCAF
Members are automatically enrolled upon completion of basic military training and assignment
What must occur before a member can be awarded an associate degree from CCAF
The five skill level must be awarded
What is the maximum amount of semester hours that CCAF will apply toward degree requirements from credit awarding exams
30 semester hours
For what are the U and TW participants responsible
They gather data to revise training requirements in the stab Lish skill levels and proficiency codes to achieve training objectives and update the specialty training standards they also make in a valuation of the quality in the training provided and recommend changes
How soon after newcomers arrival should the supervisor conduct the initial training evaluation
60 days
How can trading evaluators detect deficiencies and excesses in training
Through evaluation and analysis
What are the standards that the OJT program must meet
They must support the organizations mission the focus should be on what personnel need to know to do their jobs
What are the two types of OJT
The two types are upgrade training which requires the advancement to the next higher skill level and qualification training which trains task required in a specific duty position
What is the ultimate goal of training
For the trainee to be fully trained as soon as possible
What is the objective when setting long term training goals
Maximum task qualification for all assigned personnel
What do you use to determine what specific task to train
The CFETP
List the four elements you need in your training session
- The clear objective
- Q TP checklist for task to be trained
- all training materials and equipment needed
- The training method lecture demonstration performance
What to training methods are used the most when providing dental clinic OJT
Demonstration and performance
What is the purpose of ancillary training
Ancillary training programs are a minister to ensure Mission completion safety and personal well-being
What is the most effective means of evaluating your training program
Seeing the actual performance of your trainees is the most effective means of evaluating your training program
What is critical to trainee performance
Timely and accurate feedback is critical to trainee performance
What are you evaluating when you provide feedback to the trainee
As you provide feedback remember you were not evaluating the individual rather than individual’s behavior task performance
What does the systematic process of evaluation determine
Evaluation is a systematic process of determining how well a trainee has reached the objective
What is a performance test
A performance test is a formal appraisal of trainees accomplishments and objectives based on observation of their performance against a predetermined standard
What do performance evaluations judge
Performance evaluations may judge the process steps actually performed the product end result of procedure or both
What type of evaluation do you use when you are teaching task or subject knowledge
Written or verbal evaluation
What type of evaluation do you use when you are teaching task performance
The best evaluation method is to actually have the technician perform the task
What six things should be included in training resources
1.Trainer 2.training equipment 3. training materials 4. training references 5.time 6.QTPS
What do you create on the Af form 797
You will create this tab by listing tasks not listed on the JQS but which are required in the current duty position
Which form is used to document training or lack of training progress
AF form 623 a
Which form documents special task qualifications of a critical nature
AF form 1098
What makes the greatest impact on the newcomers impression of the Air Force and the bass
Newcomers organizational environment
How can you improve your time management
Making a list of tasks at hand assigning priorities doing top priorities first and avoiding interruptions
What is time management
Time management is using time wisely effectively and efficiently
Which principle of time management is the most difficult with which you have to deal
Avoiding interruptions
What is the purpose of a performance standard
It allows you to see if someone measures up to the standard
What are the three types of performance criteria
Qualitative quantitative combined
What is qualitative
A criterion that defines the quality of an item how well is it done or how accurately was it done
Quantitative
It is a criterion that measures the quantity of something done it measures how much how fast or how often something is done
Combined performance criterion
A test where you are concerned not only about the accuracy of a task but also how quickly that task can be done
Which type of inspections is critical to ensure that all specific requirements are being met or that week areas are identified and methods for improvement are being implemented
Self inspection
Which type of inspection is conducted by the Air Force inspection agency to provide Air Force leaders with independent assessments to improve the readiness discipline and efficiency of their unit
Health service inspection HSI
Which documents can provide guidance as you prepare for an inspection
Management internal control toolset TJC manual Air Force directives and policy letters documents from previous inspections
Which steps should you take prior to A facility inspection
Prepare documentation requested by the inspection team
