Client Care, Communication & Negotiation, Accounting, Business Planning Flashcards
What are examples of good client care?
Understanding your client’s objectives and requirements
Listening to the client and seek formal and informal feedback
Understanding the clients position and longer term goals adopting a holistic approach
Responding speedily to queries and regular reporting systems and information/ filing systems
Can you provide an example of good client care?
When dealing with project that have wider impact on the area and could impact the public, I ensure I brief local neighbourhood teams and local members, for example a section of Northenden Park needed to be closed for works. I wrote a briefing note to ensure my client was fully aware of the extent of the works and timescales so that they could do with any queries they received. My client also wanted some improvements to the park within reason, which I was able to negotiate with the National Highways Project Team - installed new benches and improved the pathway so managed to achieve their objectives.
What are some examples of good negotiation skills?
Agreeing your clients objectives and negotiating strategy before the start of negotiations
Considering method of communication
Walk away when you need to
Understanding the other party’s position
Deciding what points are non negotiable and what you can give on.
What are contained in a set of public limited company accounts?
Chairman’s statement
Independent auditors report
Income statement (profit and loss account)
statement of financial position (Balance sheet)
What is a balance sheet?
A balance sheet is a statement of financial position. It shows a businesses assets and liabilities.
What is a profit and loss account?
A profit and loss account is an income statement which is a summary of businesses income and expenditure transactions
What is the difference between management and statutory accounts?
Management accounts are for internal use by the business and are not audited. Statutory accounts include balance sheet and profit loss account which are audited.
What is IFRS 16?
It is the lease accounting standard which companies have to comply with. The full cost of a lease needs to be accounted on the balance sheet. E.g obligation to pay rent has to be recognised as a liability.
What is in your firms business plan?
There is the Our Manchester Strategy which outlines key priorities including sustainable city, liveable city, connected city, highly skilled city.
Development team business plan outlines how the team can contribute towards these goals e.g energy efficient buildings, supporting better place making and how key projects like Wythenshawe, Airport can contribute. Also outlines how we need to adapt since covid. Also importance of team in providing income to Council through rents, sales etc.
What are the RICS requirements for starting a new business?
Firm detail form
Appoint principle to communicate with RICS
CHP + ADR procedure with RICS approval
Estimate turnover
Indemnity insurance
Training plans and CPD logged
Arrangements to continue work if sole principle incapacitated or dead
