Client Care Flashcards
Why is it important to develop long-term client relationships?
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Tell me about the different stakeholders you have come across in your role.
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Tell me about how you have tailored your client care to one of these stakeholders.
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Why is it important to you to set objectives?
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Tell me about your duty of care towards clients?
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Tell me about an example of how you have provided good client care.
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Tell me about an example of when you have provided a high standard of service to a client.
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How have you dealt with an unrealistic client deadline?
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How have you dealt with unrealistic client expectations?
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Tell me about the approach you have taken when dealing with a non-technical lay client.
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Tell me about the approach you have taken when dealing with a client with a high level of property knowledge?
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How would your client care differ for an internal client?
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How would you handle an external client relationship?
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How did you define your duty of care?
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Talk me through any caselaw you are aware of relating to duty of care.
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