Client Care

Question 1

the concept of identifying all clients/colleagues/3rd parties who are your clients and the behaviours that are appropriate to establish good client relationships

Answer 1

think of who is a client and what behaviours are appropriate

Question 2

systems and procedures appropriate for managing the process of client care

Answer 2

eg. complaints

Question 3

needs of clients

Answer 3

collect data, analyse and define needs of clients

Question 4

examples of good client care

Answer 4

how to look after and report to clients, understanding clients objectives and requirements, listening to client and seek formal and informal feedback from clients, understanding the clients position and longer-term goals adopting a holistic approach, responding speedily to queries and regular reporting systems and information/filing systems