Client Care Flashcards
What does RICS stand for?
Royal Institution of Chartered Surveyors
True or False: RICS emphasizes the importance of client care in its professional standards.
True
Fill in the blank: RICS client care guidelines are designed to ensure that clients receive _____ service.
excellent
What is one of the key principles of client care according to RICS?
Transparency in communication and operations.
Multiple choice: Which of the following is NOT a focus of RICS client care? A) Communication B) Accountability C) Profit Maximization
C) Profit Maximization
How should RICS members handle client complaints?
By addressing them promptly and professionally.
True or False: RICS requires members to disclose any conflicts of interest to their clients.
True
What does RICS suggest about setting expectations with clients?
Members should clearly outline services, fees, and timelines.
Fill in the blank: RICS encourages members to maintain _____ with clients throughout the engagement.
regular communication
What is the primary goal of RICS client care guidelines?
To enhance client satisfaction and trust.
What is the primary purpose of the RICS Red Book?
To provide guidance on valuation and appraisal standards.
True or False: Client care is not a significant aspect of the RICS Red Book.
False
Fill in the blank: The RICS Red Book emphasizes the importance of _____ in client relationships.
communication
What document outlines the responsibilities of RICS members towards their clients?
The RICS Red Book
Which of the following is a key principle of client care in the RICS Red Book? (A) Transparency (B) Ambiguity (C) Disregard
A) Transparency
List two obligations RICS members have to their clients.
To act in the best interests of the client and to provide competent advice.
What is the importance of client feedback according to the RICS Red Book?
It helps improve services and maintain client satisfaction.
True or False: The RICS Red Book allows for conflicts of interest as long as they are disclosed.
True
What should RICS members provide to ensure clarity in their services?
Clear terms of engagement.
What does the RICS Red Book suggest about maintaining confidentiality?
Confidentiality must always be maintained unless consent is given by the client.
