Client Care

Question 1

Tell me about a time you have helped maintain HdWE Positive brand?

Answer 1

By promptly responding to the tenants and treating them with the care and respect they deserve.

Question 2

What is Client care? and what doe it mean to you?

Answer 2

Listing to clients and looking after their best interests
- Rule 3 and 5
- Regular, clear and transparent communication
- Client surveys and reviewing services
- punctuality

Question 3

How do you look after and maintain clients?

Answer 3

Ensure I fully understand their objectives and requirements
understand their position and long-term goals

Question 4

How do you report to your clients?

Answer 4

• We have bi-weekly meetings, ensure open lines of communication.
• Site progress and updates and reports provided
• if I have a phone call with a client, I ensure it is followed up with an email confirming what was discussed so it is documented.

Question 5

What is your though on emails?

Answer 5

They can legally bind contracts.
Formal form of communication.