Client Care

Question 1

Which Rules of Conduct does client care relate to?

Answer 1

1 - act with honesty and integrity
2 - act within your competence
3 - provide high quality and diligent service

Question 2

What happens if a client wants to vary the terms of engagement?

Answer 2

Ask grinty !!!

Question 3

In your occupier renewal example on Bunhill Row, you didn’t disclose your clients wish to remain and refurbish the space but how did you make it apparent to the landlord you were considering other options?

Answer 3

I circulated a requirement on City Agents Society for 2,000-4,000 sq ft in EC1 for the time frames discussed with the landlord.

Question 4

In your EC3 rent review, what were the client’s preferred reporting preferences?

Answer 4

In this instance a word formatted report was required with email updates

Question 5

How did this (EC3 RR updates) ensure a high level of service?

Answer 5

It enabled me to give consistently sound advice based on new evidence coming through which could impact the outcome of the reviews