class test two Flashcards
what can culture be considered?
a broad concept that embraces all aspects of life including customs, beliefs, technological achievements, language and the history of a particular group
what does culture produce?
a shared identity and unity within a group
what can culture be described as?
a system of beliefs, values and behaviours
what does culture include?
- physical and/or material items
- expected behaviours and roles
- guiding thoughts/ philosophy
- norms
in order to communicate in a way that is culturally effective as a health professional what is it important to understand?
that each person has diverse experiences, world views, beliefs, attitudes and values that affect that affect their understanding of power and privilege
what is the notion of cultural safety?
embraces all diverse groupings regardless of age, gender, sexual preferences and disability and breaks down systems that disempower
what is critical self-awareness as a strategy for culturally congruent communication?
evaluate personal cultural values, beliefs and traditions, be aware of your own biases/tendencies to stereotype
what is personal commitment to understand differences as a strategy for culturally congruent communication?
life long learning of requirements for effective communication for all groups of people
what is investing time to understand as a strategy for culturally congruent communication?
don’t rush encounters with individuals
what is the anticipation of difficulties as a strategy for culturally congruent communication?
be prepared to change the way you communicate
what are strategies for culturally congruent communication?
- critical self-awareness
- personal commitment to understand differences
- invest time to understand
- anticipation of difficulties
- use an interpreter when required
what are some challenges and barriers in communication that can occur?
- misunderstandings
- giving offence/taking offence
- confusion
- inability to build rapport
- poor verbal/non-verbal communication etc.
what are some enablers of culturally congruent communication?
- active listening
- awareness of theirs and your values
- clarify differences
- be aware of body language, tone and pitch
what is assertiveness?
the effort a person makes to influence or control the thoughts or actions of others
what do people who are assertive do?
- tell others how things should be
- task orientated, active, confident
what do people who are not assertive do?
- ask others how things should be done
- reserved, easy going, private and deliberate
what is expressiveness?
the effort that a person makes to control his or her emotions and feelings when relating to others
what are dimensions of style of communication?
expressiveness and assertiveness
what do people who are expressive do?
- display emotions
- versatile, sociable and extraverted
what do people who are not expressive do?
- control their emotions
- dogmatic, controlled and quiet
what are the four different team member styles?
- direct
- spirited
- systemic
- considerate
what does a direct team member style consist of?
- focus on big picture
- believes that conflicts are constructive
- takes risks
- communicates assertively
what does a spirited team member style consist of?
- loves generating new ideas
- open to change
- recognises and praises accomplishments of others
- energy and enthusiasm
what does a systemic team member style consist of?
- thinks critically and analytically
- strong organisational skills
- high standards
- pays attention to detail
what does a considerate team member style consist of?
- actively listens to others
- lends a helping hand
- encourages others to share thoughts
- mediates conflicts
what are the trouble spots for a direct team member style?
- overly critical
- gives feedback with little regard for receiver’s feelings
- aggressive
- impatient
what are the trouble spots for a spirited team member style?
- distracted and undisciplined
- struggles to meet deadlines
- behaviour can be disruptive
- difficulty sticking to plan
what are the trouble spots for a systemic team member style?
- can be a perfectionist
- resistant to change
- values data over personal relationships
- rigid and inflexible
what are the trouble spots for a considerate team member style?
- doesn’t express opinions
- passive and dependent
- trusts too easily
- overly sensitive to criticism
how does a direct leader approach a task?
- takes charge
- gets down to business
- focuses on deadlines
how does a spirited leader approach a task?
- visualises the big picture
- turns work into play
- imagines possibilities
how does a systemic leader approach a task?
- plans carefully
- analyses relevant data
- imposes logic and structure
how does a considerate leader approach a task?
- creates a comfortable enviro
- follows procedures that are ‘tried and true’
- establishes an easy work pace
how does a direct leader relate to others?
- tells people what to do
- tells them to get going now
- directs attention towards finish line
how does a spirited leader relate to others?
- inspires people to think of new ideas
- generates excitement in others
- rallies troops
how does a considerate leader relate to others?
- asks for input
- listens actively
- provides support
how does a systemic leader relate to others?
- asks people to be thorough
- requests what others think before acting
- directs attention towards data
what is the result of a direct leader?
job gets done NOW
what is the result of a spirited leader?
people align themselves behind a vision
what is the result of a considerate leader?
the group sticks together
what is the result of a systemic leader?
high standards, objectivity and accuracy are maintained
what are traits of a direct leader?
- produces results quickly
- gets people moving
- takes charge no matter how challenging the situation
what are traits of a spirited leader?
- inspires others to develop new approaches
- creates a fun atmosphere
- rallies support
what are traits of a systemic leader?
- makes decisions based on facts
- asks for specific details
- is analytical
what are traits of a considerate leader?
- listens actively
- work cohesively with others
- considers other’s feelings
when is a direct team leader least effective?
- situations requiring careful planning
- situations that require tact, and sensitivity to other’s feelings
when is a spirited team leader least effective?
- in urgent situations in which deadlines must be met
- situations where long-term planning is vital
when is a systemic team leader least effective?
-in situations requiring quick decision making or flexibility
when is a considerate team leader least effective?
- in situations requiring quick adjustments because of unforeseen changes
- situations in which the need to take charge of others is critical
when is a direct team leader most effective?
in crisis or rapidly changing situations in which bold action and quick decisions are required
when is a spirited team leader most effective?
in situations in which people need to be motivated to develop innovative ideas
when is a systemic team leader most effective?
in situations requiring in-depth decision-making
when is a considerate team leader most effective?
in sensitive situations requiring patience, tact and diplomacy