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Interpersonal Communications (COMS 2060) > Class Notes (Prep for Exam 2) > Flashcards

Class Notes (Prep for Exam 2) Flashcards

1
Q

What are Emotions?

A

Our body’s responses to any goal-related event. Different from Moods, Emotions are Feelings, often Prolonged, that have no Identifiable Causes.

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2
Q

Physiological Emotion

A

Your body responds to emotions in physical ways

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3
Q

Cognitive Emotion

A

How you think about emotions affects how you experience them.

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4
Q

Behavioral Emotion

A

Emotions motivate us to do things. (Shame, Guilt, Joy)

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5
Q

Social/Cultural Emotion

A

Our experience of Emotions in America is different than emotions that others feel elsewhere. (Love, Shame, Honor)

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6
Q

Emotions vary in _______ and __________.

A
  • Intensity (How Strong)

- Valence (How Positive/Negative)

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7
Q

Simple Emotion

A

Happiness (Singular)

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8
Q

Complex Emotion

A

Anxious = (Fearful + Happy)

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9
Q

Meta Emotion

A

Emotional reactions to emotions about feelings.

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10
Q

Emotions are Guided by Expectations

A
  1. Display Rules

2. Emotion Labor: The expectation that you’ll show certain emotions

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11
Q

What is Emotion Influenced By?

A
  1. Culture
  2. Sex & Gender
  3. Technology
  4. Personality
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12
Q

What is Emotional Intelligence?

A

Shows in skills, being a competent communicator, recognizing personal emotions, and learning to recognize and manage emotions in other people.

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13
Q

What is Emotion Contagion?

A

The spread of Emotions.

“Emotions are Contagious”

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14
Q

Emotions are Communication

A

(Biting My Nails/Worried Facial Expression = I Am Stressed/Nervous)

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15
Q

Communication Can Be Emotional (NonVerbal)

A

(I Am Describing My Midterms While Biting My Nails/Facial Expression)

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16
Q

Communication Impacts Emotion

A

(You Reminding Me of My Midterms Makes Me Stressed/Nervous)

17
Q

Emotion Impacts Communication

A

(My Nervousness/Stress Elicits Your Sympathy/Support)

18
Q

What is Envy?

A

The Feeling that you have when you want something that someone else has.
-“I want what you have.”

19
Q

When Do We Feel Envy?

A

When the Situation is:

  • Relevant
  • Similar
  • Negative (You have something I don’t have)
20
Q

What are the Consequences of Envy?

A
  • Degrading the Other
  • Happy when they Fail
  • Negative Self-Image
  • Motivation
21
Q

What is Jealousy?

A

I perceive someone is threatening my relationship itself and/or its quality.

22
Q

When Do We Feel Jealousy?

A

When the Situation Is:

  • Loneliness
  • Uniqueness
  • Esteem
  • Rules
  • Context
23
Q

What is Listening?

A
  • More than just hearing
  • A learned skill
  • Impacted by cultural expectations for Verbal Communication
24
Q

What are the 6 Stages of Listening?

A
  1. Hearing
  2. Understanding
  3. Remembering
  4. Interpreting
  5. Evaluating
  6. Responding
25
Q

What are the 3 Types of Listening?

A
  1. Informational Listening
  2. Critical Listening
  3. Empathic Listening
26
Q

What is Informational Listening?

A

When you are listening to learn about something.

27
Q

What is Critical Listening?

A

Is there evidence to back up a claim or idea?

28
Q

What is Empathic Listening?

A

Listening to understand how the speaker feels about something.

29
Q

What are the Barriers to Listening?

A
  • Noise (Internal & External)
  • Pseudo-Listening/Selective Attention
  • Information Overload
  • Glazing Over
  • Rebuttal Tendency (Out-Loud or In-Head)
  • Being Close-Minded
  • Competitive Interrupting
30
Q

How do you improve Informational Listening?

A
  • Separate what is and isn’t said
  • Avoid Confirmation Bias
  • Listen for Substance more than Style
31
Q

How do you improve Critical Listening?

A
  • Be a Skeptic
  • Evaluate a Speaker’s Credibility (Ethos)
  • Understand Probability
32
Q

How do you improve Empathic Listening?

A
  • Listen Non-Judgmentally
  • Acknowledge Feelings
  • Communicate Support Non-Verbally

Interpersonal Communications (COMS 2060) (2 decks)

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