Class Notes (Prep for Exam 2) Flashcards
What are Emotions?
Our body’s responses to any goal-related event. Different from Moods, Emotions are Feelings, often Prolonged, that have no Identifiable Causes.
Physiological Emotion
Your body responds to emotions in physical ways
Cognitive Emotion
How you think about emotions affects how you experience them.
Behavioral Emotion
Emotions motivate us to do things. (Shame, Guilt, Joy)
Social/Cultural Emotion
Our experience of Emotions in America is different than emotions that others feel elsewhere. (Love, Shame, Honor)
Emotions vary in _______ and __________.
- Intensity (How Strong)
- Valence (How Positive/Negative)
Simple Emotion
Happiness (Singular)
Complex Emotion
Anxious = (Fearful + Happy)
Meta Emotion
Emotional reactions to emotions about feelings.
Emotions are Guided by Expectations
- Display Rules
2. Emotion Labor: The expectation that you’ll show certain emotions
What is Emotion Influenced By?
- Culture
- Sex & Gender
- Technology
- Personality
What is Emotional Intelligence?
Shows in skills, being a competent communicator, recognizing personal emotions, and learning to recognize and manage emotions in other people.
What is Emotion Contagion?
The spread of Emotions.
“Emotions are Contagious”
Emotions are Communication
(Biting My Nails/Worried Facial Expression = I Am Stressed/Nervous)
Communication Can Be Emotional (NonVerbal)
(I Am Describing My Midterms While Biting My Nails/Facial Expression)
Communication Impacts Emotion
(You Reminding Me of My Midterms Makes Me Stressed/Nervous)
Emotion Impacts Communication
(My Nervousness/Stress Elicits Your Sympathy/Support)
What is Envy?
The Feeling that you have when you want something that someone else has.
-“I want what you have.”
When Do We Feel Envy?
When the Situation is:
- Relevant
- Similar
- Negative (You have something I don’t have)
What are the Consequences of Envy?
- Degrading the Other
- Happy when they Fail
- Negative Self-Image
- Motivation
What is Jealousy?
I perceive someone is threatening my relationship itself and/or its quality.
When Do We Feel Jealousy?
When the Situation Is:
- Loneliness
- Uniqueness
- Esteem
- Rules
- Context
What is Listening?
- More than just hearing
- A learned skill
- Impacted by cultural expectations for Verbal Communication
What are the 6 Stages of Listening?
- Hearing
- Understanding
- Remembering
- Interpreting
- Evaluating
- Responding
What are the 3 Types of Listening?
- Informational Listening
- Critical Listening
- Empathic Listening
What is Informational Listening?
When you are listening to learn about something.
What is Critical Listening?
Is there evidence to back up a claim or idea?
What is Empathic Listening?
Listening to understand how the speaker feels about something.
What are the Barriers to Listening?
- Noise (Internal & External)
- Pseudo-Listening/Selective Attention
- Information Overload
- Glazing Over
- Rebuttal Tendency (Out-Loud or In-Head)
- Being Close-Minded
- Competitive Interrupting
How do you improve Informational Listening?
- Separate what is and isn’t said
- Avoid Confirmation Bias
- Listen for Substance more than Style
How do you improve Critical Listening?
- Be a Skeptic
- Evaluate a Speaker’s Credibility (Ethos)
- Understand Probability
How do you improve Empathic Listening?
- Listen Non-Judgmentally
- Acknowledge Feelings
- Communicate Support Non-Verbally