Class 3&4 Flashcards
Why is it important to understand a patient?
It is the #1 step to building trust, it helps you understand the patient, and puts patients at ease.
What are the 5 steps of the Listening process?
Receiving, understanding, remembering, evaluating, feedback.
Listening is what?
A complex process that encompasses the skills of reception, perception, and interpretation of input.
Why is listening important?
To avoid misinterpretation and build trust in the relationship.
What are some examples of feedback in the listening process?
Paraphrasing, copying, personal responses ect ect.
What are the benefits of listening for the patient?
Listening from nurses reinforces patient worth, forms trust, makes nurse appear genuine, and makes the patient feel as though their wellbeing is acknowledged.
What are the benefits of listening for the nurse?
Allows for deeper understanding of patient, ability to receive important information, ability to build a better individualised treatment plan, and builds trust in nurse-patient relationship.
What are the benefits of listening for the relationship? Patient-Nurse
Increases chance of relationship growth, trust, and connection.
True or False? The nurse must have a readiness to listen
True
True or False? The nurse doesn’t always have to have an intent and desire to listen.
False
What is a barrier to understanding?
The tendency to jump into conclusions. Aka making assumptions.
What is paraphrasing in understanding?
Rephrasing what the patient expressed so that nurses can check the accuracy of their understanding and prevent misunderstandings.
What are interchangeable responses in paraphrasing?
The paraphrased response where it neither adds or detracts from what the patient has just said.
How to have accuracy in paraphrasing?
Do not detract completely from the meaning, paraphrase in a tentative manner, and closely observe a patients response.
What does tentative mean?
Not certain or fixed aka indefinite
How are nurses sometimes reluctant in paraphrasing?
They may fear paraphrasing because they feel as though they should automatically understand a patient, and also avoid paraphrasing a patients negative state to avoid negative feelings.
What is overuse in paraphrasing?
The interaction may seem as though it is going in circles and does not appear to be progressing.
True or False? Silence and observing during conversation is negative to relationship growth.
False
When do we use clarification as a skill?
When we are unsure about what a patient is saying or feeling.
When clarifying what someone has said what is important?
Making sure your clear its your issue that you need to clarify for example “I’m sorry, I’m struggling to follow you, do you think you could slow down and repeat that”
