Class 3&4

Question 1

Why is it important to understand a patient?

Answer 1

It is the #1 step to building trust, it helps you understand the patient, and puts patients at ease.

Question 2

What are the 5 steps of the Listening process?

Answer 2

Receiving, understanding, remembering, evaluating, feedback.

Question 3

Listening is what?

Answer 3

A complex process that encompasses the skills of reception, perception, and interpretation of input.

Question 4

Why is listening important?

Answer 4

To avoid misinterpretation and build trust in the relationship.

Question 5

What are some examples of feedback in the listening process?

Answer 5

Paraphrasing, copying, personal responses ect ect.

Question 6

What are the benefits of listening for the patient?

Answer 6

Listening from nurses reinforces patient worth, forms trust, makes nurse appear genuine, and makes the patient feel as though their wellbeing is acknowledged.

Question 7

What are the benefits of listening for the nurse?

Answer 7

Allows for deeper understanding of patient, ability to receive important information, ability to build a better individualised treatment plan, and builds trust in nurse-patient relationship.

Question 8

What are the benefits of listening for the relationship? Patient-Nurse

Answer 8

Increases chance of relationship growth, trust, and connection.

Question 9

True or False? The nurse must have a readiness to listen

Answer 9

True

Question 10

True or False? The nurse doesn’t always have to have an intent and desire to listen.

Answer 10

False

Question 11

What is a barrier to understanding?

Answer 11

The tendency to jump into conclusions. Aka making assumptions.

Question 12

What is paraphrasing in understanding?

Answer 12

Rephrasing what the patient expressed so that nurses can check the accuracy of their understanding and prevent misunderstandings.

Question 13

What are interchangeable responses in paraphrasing?

Answer 13

The paraphrased response where it neither adds or detracts from what the patient has just said.

Question 14

How to have accuracy in paraphrasing?

Answer 14

Do not detract completely from the meaning, paraphrase in a tentative manner, and closely observe a patients response.

Question 15

What does tentative mean?

Answer 15

Not certain or fixed aka indefinite

Question 16

How are nurses sometimes reluctant in paraphrasing?

Answer 16

They may fear paraphrasing because they feel as though they should automatically understand a patient, and also avoid paraphrasing a patients negative state to avoid negative feelings.

Question 17

What is overuse in paraphrasing?

Answer 17

The interaction may seem as though it is going in circles and does not appear to be progressing.

Question 18

True or False? Silence and observing during conversation is negative to relationship growth.

Answer 18

False

Question 19

When do we use clarification as a skill?

Answer 19

When we are unsure about what a patient is saying or feeling.

Question 20

When clarifying what someone has said what is important?

Answer 20

Making sure your clear its your issue that you need to clarify for example “I’m sorry, I’m struggling to follow you, do you think you could slow down and repeat that”