Class 2: Why Human Capital?

Question 1

Application: HR Approaches - Recruitment and selection

Answer 1

Exclusive (“best people”) view: Tap internally; target passive candidates; search firm

Inclusive (“all people”) view: Advertise broadly internally, then externally

Question 2

Application: HR Approaches - Onboarding

Answer 2

Exclusive (“best people”) view: Establish special relationships; individualized planning

Inclusive (“all people”) view: General programming and
planning

Question 3

APPLICATION: HR APPROACHES - Training and development

Answer 3

Exclusive (“best people”) view: Heavy investment in some; minimal in others

Inclusive (“all people”) view: Relatively equal investments/
opportunities

Question 4

APPLICATION: HR APPROACHES - Performance Management

Answer 4

Exclusive (“best people”) view: Individualized; coaching;
mentorship; special projects

Inclusive (“all people”) view: Systematic approach; challenging assignments

Question 5

APPLICATION: HR APPROACHES - Rewards and recognition

Answer 5

Exclusive (“best people”) view: Additional/greater incentives for stars

Inclusive (“all people”) view: Clear, consistent, equal

Question 6

APPLICATION: HR APPROACHES - Succession Planning

Answer 6

Exclusive (“best people”) view: Identify specific people; invest; tap; groom

Inclusive (“all people”) view: Transparent path for promotion; develop bench strength broadly