Class 1: Operations Stradegy & Procees Analysis

Question 1

What is operation management?

Answer 1

Part of a business that creates value in the form of a product or service by transforming inputs to outputs. How the work is done in the best possible way.

Question 2

What do operation managers do?

Answer 2

Effectively and efficiently manage the flow of material and requisite knowledge within and across the organization

Question 3

How would you think strategically about operations?

Answer 3

making decisions about how to use resources (people, machines,
material, money, time, etc.) to create customer value in an
efficient and sustainable way.

Question 4

What are some key attributes of well designed operations

Answer 4

Have tasks structured in processes & managed by systems so that they are flexible, respond to variety of demands & dynamic environment.

Question 5

What are the 10 strategic operation management decisions

Answer 5

1. Good and services design
2. Quality
3. Process & capacity design
4. Location selection
5. Layout design
6. Human Resources & job design
7. Supply chain management
8. Inventory
9. Scheduling
10. Maintenance

Question 6

How is the work best done for operations management?

Answer 6

it depends on goods and servies, to think strategically about creating customer value in a efficient and sustainable way.

Question 7

What is a process

Answer 7

utilities resources to transform inputs into outputs. e.g untreated patients, outputs - treated patients

Question 8

flow uniformity

Answer 8

all flow units go through the production process in a similar manner e.g computer assembly, low customize

Question 9

what form of transformation processes is a Job shop

Answer 9

offers customizability, intermittent production, more flexible operations. large number of different products but low amount.

Question 10

what form of transformation processes is a flow system

Answer 10

large production volume, more standardized, less flexible operations, specialization of equipment.

Question 11

What is throughput time?

Answer 11

The total amount of time that it takes to run a particular process in its entirety from start to finish. More focused on speed

Question 12

Capacity

Answer 12

The maximum rate of output of the process, measured in units of output per unit of
time (e.g., 4 dozen per hour).

Question 13

Cycle time of an activity:

Answer 13

The time that elapses between the activity’s completion of
successive units, assuming the activity operates continuously. (For example, if an activity
has a capacity of 4 dozen per hour, then the activity’s cycle time is 15 minutes.) Figure out the bottle neck

Question 14

Cycle time of the process:

Answer 14

The time that elapses between completion of successive units in
the process, assuming the process operates continuously. (For example, if a process has a
capacity of 4 dozen per hour, then the cycle time of the process is 15 minutes. Figure out the bottle time

Question 15

Capacity of process calculation

Answer 15

is determined by the bottle neck, which is the process step that takes the longest time. bottleneck / time.

Question 16

production cost calculation

Answer 16

cost of materials + labor costs