Class 1

Question 1

Confirmatory Biases

Answer 1

People pay attention to
confirmatory information
and discount
disconfirmatory information

Question 2

Systematic Study

Answer 2

grounds our theories in
evidence and improves our ability to accurately
predict behavior.
*Assumes behavior is not random.
Fundamental consistencies underlie behavior.
These can be identified and modified to reflect
individual differences.

Question 3

Intuition:

Answer 3

the “gut feeling” explanation of

behavior

Question 4

EI-Self Management Components

Answer 4

Self-Awareness-Knowing your emotions
Self-Regulation-Managing your own emotions
Motivating yourself

Question 5

EI-Relationship Management Components

Answer 5

Empathy-Recognizing and understanding other
people’s emotions
Social Skill-Managing the emotions of others

Question 6

Scientific Method

Answer 6

Induction -> (Theory) -> Deduction -> (Predictions) -> Verification -> (Facts) - repeat

Question 7

Managing is…

Answer 7

about influencing action
managing and motivating people
Managing information to drive people to take actions

Question 8

Great management is about release rather than transformation.?

Answer 8

The game of chess: reorganizing staff, assigning them to different tasks depending on their skills, creating a situation that is motivating (Manjit and sales charts). Chess player think of moves ahead of time. Constantly tweaking configuration.
Great managers are romantic: focus on each person’s uniqueness. Counting on uniqueness
saves time
makes each person more accountable
builds stronger sense of team
The three levers:
Make the most of strength
Find the triggers that activates those strength
Tailor to learning styles (analyzing, doing and watching)