Ch 3,5,6 Flashcards

1
Q

What is personality?

A

The sum total of ways in which an individual reacts to and interacts with others. *described in terms of measurable traits that a person exhibits

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2
Q

Assessmetn Dimensions

1. MBTI

A

*Myers-Briggs
MBTI:
- Introversion vs Extroversion (I,E): How do you get energized?
- Sensing vs Intuition (S,N): How you take in information?
- Thinking vs Feeling (T,F): How do you make decisions?
- Judging vs Perceiving (J, P): How do you relate to the outside world? Do you use your judging function (thinking or feeling) or your perceiving function (sensing or intuitoin)

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3
Q

Assessment Dimensions

2. IPIP-NEO (Big Five)

A

IPIP-NEO (Big Five)

  • Extraversion: increased learning, more creative, more flexible and autonomous. Matters b/c training performance, enhanced leadership, more adoptable to change.
  • Agreeableness: better liked, more compliant and comforming. Matter b/c higher performance, lower levels of deviant behavior.
  • Conscientiousness: less negative thinking and fewer negative emotions, less hyper-vigiliant. it matters b/c higher job and life satisfaction, lower stress levels
  • Emotional Stability : better interpersonal skills, greater social dominance, more emotionally expressive. it matter b/c higher performance, enhanced leadership, higher job and life satisfiaction
  • Openness to Experience: greater effort and persistence, more drive and discipline, and better organized and planning. it matters b/c higher performance, enhanced leadership, greter longevity
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4
Q

Correlations b/w MBTI and Big Five

A

E,I = Extraversion (-.74)
S,N = Openness (.72)
T,F - Agreeableness (.44)
J-P - Conscientiousness (-.49)

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5
Q

What are other major personality attributes influcing OB?

A
  1. Core self evaluation (self like/dislike)
  2. Machiavellanism
  3. Narcissim
  4. Risk Taking
  5. Self monitoring (adjusts behavior to meet external, situational factors)
  6. Proactive personality (identifies opportuniteis, shows initative, takes action and perseveres)
  7. Other oreintation (thinks, and is concerened about, others’ well-being and feeling
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6
Q

Values

A

represent basic, enduring convictions taht ‘a specific mode of conduct or end-state of existence is personally or soically prefereable to an opposite or converse mode of conduct or end-state of existence’
work to live or live to work

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7
Q

Value Systems

A

Represent a prioritizing of individual values by
Content – importance to the individual
Intensity – relative importance with other values
The hierarchy tends to be relatively stable
Values are the foundation for attitudes, motivation, and behavior
Influence perception and cloud objectivity

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8
Q

Rokeach Value Survey (examples)

A
***Terminal Values (9 of 18)
A Comfortable Life--a prosperous life
• Equality--brotherhood and equal 
opportunity for all
• An Exciting Life--a stimulating, active life
• Family Security--taking care of loved 
ones
• Freedom--independence and free choice
• Health--physical and mental well-being
• Inner Harmony--freedom from inner 
conflict
• Mature Love--sexual and spiritual 
intimacy
• National Security
***Instrumental Values
Ambitious--hardworking and 
aspiring
• Broad-minded--open-minded
• Capable--competent; effective
• Clean--neat and tidy
• Courageous--standing up for your 
beliefs
• Forgiving--willing to pardon others
• Helpful--working for the welfare of 
others
• Honest--sincere and truthful
• Imaginative--daring and creative
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9
Q

Generational Work Value Differences

A

Silent Generations: (1927-1945); 1950s or early 1960s; Hard working, conservative, conforming; loyalty to the organization
Boomers: (1946-1964); 1965-1985; Success, achievement, ambition, dislike of authority; loyalty to career
Gen X: (1965-1983); 1985-2000; Work/life balance, team-oriented, dislike of rules; loyalty to relationships
Millennials (Gen Y): (1984-2002); 2000 to present: Confident, financial success, self-reliant but team-oriented; loyalty to both self and relationships

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10
Q

International Values Hofstede

Hofstede’s Framework for Assessing Cultures

A
Power Distance
 Individualism Versus Collectivism
 Masculinity Versus Femininity
 Uncertainty Avoidance
 Long-Term Versus Short-Term Orientation
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11
Q

“Fit” Issues

A
Person-Organization
Values
Culture
Person-Job
Vocational Inventories

Person-Organization fit predicts job satisfaction, organizational commitment and turnover.4
Match between interests and job requirements predicts job knowledge, performance, likelihood of turnover

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12
Q

Attitudes

A

Evaluative statements – either favorable or
unfavorable – concerning objects, people or
events
Attitudes reflect how one feels about
something

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13
Q

Do Attitudes Predict Behavior?

A

LaPierre (1934)
In this classic study, LaPierre drove through the U.S.
with a Chinese couple. They stopped at over 250
restaurants and hotels and were refused service only
once. Several months later, the owners were surveyed
on whether they would serve Chinese people. The
response was overwhelmingly negative with 92% of
those surveyed saying that they would not. Behavior
gave less evidence of racial bias than their expressed
attitudes.

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14
Q

Three Main Components of Attitudes

A

Cognition – an opinion or belief
“I just found out I am paid 20% less than my coworkers.”
Affect – the emotional or feeling segment associated with that belief
“I feel angry that I am not being treated fairly.”
Behavior – the intention to behave in a certain way
“I am going to quit this job soon as I can, and I am taking the red stapler with me!”

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15
Q

How have attitudes been measured?

A

Semantic differential
Good-Bad
Likert
Strongly Agree-Strongly Disagree with positive or negative statement
with respect to attitude object
Guttman Scale Example- Bogardus Social Distance Scale
Are you willing to permit immigrants to live in your country?
Are you willing to permit immigrants to live in your community?
Are you willing to permit immigrants to live in your neighborhood?
Are you willing to permit immigrants to live next door to you?
Would you permit your child to marry an immigrant?
Bogus Pipeline
Technique designed to minimize socially desirable responding on
certain types of attitudes (e.g., racial)

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16
Q
Semantic differential
 
 
 
  
 
A

Good-Bad (smiley faces)

17
Q

Likert

A

Strongly Agree-Strongly Disagree with positive or negative statement
with respect to attitude object

18
Q

Guttman Scale

A

Yes/no Example- Bogardus Social Distance Scale
Are you willing to permit immigrants to live in your country?
Are you willing to permit immigrants to live in your community?
Are you willing to permit immigrants to live in your neighborhood?
Are you willing to permit immigrants to live next door to you?
Would you permit your child to marry an immigrant?

19
Q

Bogus Pipeline

A

Technique designed to minimize socially desirable responding on
certain types of attitudes (e.g., racial)
fake polygraph used to get participants to truthfully respond to emotional/affective questions

20
Q

Theory of reasoned Action

A
(Aczen and Fishbein)
diagram. 
Example: blood drive example ,
Attitude toward 
the behavior vs
Subjective
Norm
21
Q

Attitudes Follow Behavior: Cognitive Dissonance

A

Any inconsistency between two or more attitudes, or between behavior and attitudes
Individuals seek to minimize dissonance
The desire to reduce dissonance is determined by:
The importance of the elements creating the dissonance
The degree of influence the individual believes he or she has over the elements
The rewards that may be involved in dissonance
Leads to job satisfaction

22
Q

Job Satisfaction

A

All things considered, how satisfied are you with your job?

Facets Approach- Job Descriptive Index (JDI)

23
Q

Job Satisfaction Outcomes

A

+ Job Performance
+ Organizational Citizenship Behaviors (OCB)
+ Customer Satisfaction
Moderate to weak – Absenteeism
– Turnover (depends on actual or perceived job alternatives)
Workplace Deviance (may be expressed in different ways)

24
Q

Perception

A

A process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment.
The world as it is perceived is the world that is behaviorally important

25
Q

Person Perception: Attribution Theory

A

Perceivers try to “attribute” the observed behavior to a type of cause:
Internal – behavior is believed to be under the personal control of the individual
External –the person is forced into the behavior by outside events/causes

26
Q

Determinants of Internal/External Attributions

A

1) Distinctiveness: whether an individual displays different behaviors in different situations
2) Consensus: does everyone who faces a similar situation respond in the same way as the individual did?
3) Consistency: does the person respond the same way over time?

27
Q

Determination of Attribution

A

Diagrma

28
Q

Attribution Errors

A

*Fundamental Attribution Error
The tendency to underestimate the influence of external factors and overestimate that of internal factors
*Self-Serving Bias
Occurs when individuals overestimate their own (internal) influence in successes and overestimate the external influences on their failures

29
Q

Shortcuts used in judging others:

A

Selective Perception – a perceptual filtering process based on
interests, background, and attitude. May allow observers to
draw unwarranted conclusions from an ambiguous situation.
Halo Effect – drawing a general impression based on a single
characteristic.
Contrast Effects – our reaction is influenced by others we have
recently encountered (the context of the observation).
Stereotyping – judging someone on the basis of the
perception of the group to which they belong.

30
Q

Rational Decision-Making Model

A
  1. Define the problem.
  2. Identify the decision criteria.
  3. Allocate weights to the criteria.
  4. Develop the alternatives.
  5. Evaluate the alternatives.
  6. Select the best alternative.
31
Q

Rational versus
“Bounded Rationality”

Common Biases and Errors

A

*Availability Bias
The tendency to base judgments on information that is readily available
*Escalation of Commitment
Staying with a decision even when there is clear evidence that it is wrong
*Hindsight Bias
The tendency to believe falsely that we could have accurately predicted the outcome of an event after that outcome is already known
*Overconfidence Bias
As managers and employees become more knowledgeable about an issue, the less likely they are to display overconfidence
*Anchoring Bias
A tendency to fixate on initial information and fail to adequately adjust for subsequent information
*Confirmation Bias
Seeking out information that reaffirms our past choices and discounting information that contradicts past judgments

32
Q

Ethical Frameworks for Decision Making

A

Utilitarian
Provide the greatest good for the greatest number
Rights
make decisions consistent with fundamental liberties and privileges
Justice
impose and enforce rules fairly and impartially so that there is equal distribution of benefits and costs

33
Q

Ethical Decision Making Model

Markkula Center for Applied Ethics at Santa Clara University

A
Recognize an ethical issue
Get the relevant facts
  Identify stakeholders
  Develop action alternatives
Evaluate alternative actions from various ethical perspectives (Utilitarian, Rights, Fairness/Justice, Common Good, Virtue)
Make a decision and test it
Act, then reflect on the decision later
34
Q

Session Takeaways

A

Assess relevant individual differences with reliable and valid
measures
Fit matters! (Person x Situation, Person x Job, Person x
Organization)
Understand generational differences and values
Attitudes, job satisfaction, and other similar measures should
be tools in your managerial belt
Perceived reality is what we respond to
Work to prevent attribution errors
Recognize and correct for cognitive biases
Rational dec. making process can help surface assumptions
Ethical dec. making should be a deliberative process

35
Q

major personality attributes influcing OB (7)

A

*Core self-evaluation
Self-esteem – a person’s view of themselves
Locus of control – degree to which you believe you have control of your own fate
*Machiavellianism – degree to which a person is pragmatic, maintains emotional distance and believes that the ends can justify the means
*Narcissism – degree of sense of self-importance and arrogance
*Self-monitoring – adjust their behavior to external, situational factors
*Risk taking – willingness to take chances
*Type A Personality – excessive competitiveness and sense of time urgency
*Proactive personality – identify opportunities, show initiative, take action and persevere

36
Q

Rokeach Value Survey

A

Terminal values - refers to desirable end-states of existence
Goals that a person would like to achieve during his or her lifetime

Instrumental values - refers to preferable modes of behavior, or means of achieving the terminal values