Citizen's Charter

Question 1

What was the aim of the citizen’s charter?

Answer 1

To improve public services

Question 2

How did it fit into Thatcherism?

Answer 2

Plans to increase competition and privatization in the public sector and to improve standard initiatives like performance related pay

Question 3

What did the citizens charter promise for education, workers, homeowners and the NHS?

Answer 3

• NHS patients will have guaranteed time limits for all consultations and some treatments
• Gas and electricity - expected to offer and keep appointments for home visits (attempt to put consumer rights first)
• Competition for delayed trains and cancellations

Question 4

What criticism did the Labour Party and Liberal Democrats have of the Charter?

Answer 4

• Kinnock dismissed scheme as “very unconvincing”
• Labour party launched on citizens charter and critised governments efforts for failing to introduce a freedom of information act.
• Liberal Democrats dissatisfied - no mention of constitutional reform

Question 5

What has been the legacy of the Citizens’ Charter?

Answer 5

His attempts to establish measurable and accountable public services was one of his most important legacies.