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TELECOM > Cisco 7841 IP Phone > Flashcards

Cisco 7841 IP Phone Flashcards

1
Q

Programmable feature buttons: flashing GREEN light indicates what?

A

Call is on hold on this line

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2
Q

Programmable feature buttons: flashing ORANGE (Amber) light indicates what?

A

An incoming call ringing on this line

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3
Q

Programmable feature buttons: A steady RED light indicates what?

A

A shared line that is currently in use remotely

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4
Q

Programmable feature buttons: no color (no illumination of the button) indicates what?

A

There is no activity on this line

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5
Q

What kinds of information are displayed on the phone screen?

A

The phone screen displays information such as The date, time, your phone number (Directory number), Active call and line status, SoftKey options, speed dials, placed calls, and phone menu listings.

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6
Q

What is the name of the light on the handset?

A

The light strip

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7
Q

What does it mean if the light strip on the handset is flashing?

A

There is an incoming call

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8
Q

What does it mean if the light strip on the handset remains steadily lit?

A

You have new voicemail

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9
Q

What do the programmable feature buttons do?

A

They can be programmed as line buttons for making a call or ending a call. They can also be used as speed dial buttons, specialized phone features, and web-based phone services.

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10
Q

Programmable feature buttons: A flashing RED light indicates what?

A

A shared line call put on hold remotely

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11
Q

What are two ways to take a call off the speakerphone?

A

Press the speaker phone button again, or lift the handset.

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12
Q

How do you change the ring tone?

A 
Press Applications key (gear icon)
Choose preferences (2)
Choose ringtone (1)

The current selected ringtone will be highlighted and checked.
Select a ringtone using the navigation key
Use the PLAY soft key to preview ringtones
Press the SET SoftKey
Press the APPLY SoftKey
Your selection will be checked

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13
Q

How do you customize the CONTRAST level of the LCD display screen?

A 
Press APPLICATION key (gear icon)
Choose PREFERENCES (2)
Choose CONTRAST (2)

Use the navigation buttons:
UP to increase the contrast
DOWN to decrease the contrast
Press SAVE SoftKey to exit

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14
Q

What indicators will you see when a new call rings on your phone?

A

Flashing light on handset
Flashing orange light on line button
Ringing call icon displays with caller ID information

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15
Q

Can you end a call that is on hold?

A

No. You must hit resume before you will have the option to End Call

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16
Q

How do you answer a call if you have a headset connected?

A
  1. Push the ANSWER SoftKey. OR
  2. Push the blinking line button

Note: these actions will trigger the speakerphone if there is no headset connected

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17
Q

What are all the ways to answer a call?

A
  1. Lift the handset
  2. Press the SPEAKERPHONE button
  3. Press the LINE button (this will activate speakerphone, unless there is a headset attached in which case the call will go to the headset)
  4. Press the ANSWER SoftKey (this will trigger speakerphone, unless there is a headset attached in which case the call will go to the headset)
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18
Q

What indicators will you see when a call is connected/ active?

A
  1. Line button will be solid GREEN
  2. Connected call icon shows a lifted phone receiver with soundwaves emanating from it
  3. Call timer in the upper right-hand corner displays how long the call has been connected
  4. Caller information is displayed next to the line button on the LCD display screen
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19
Q

What is the indication that a second call is coming in? (call waiting)

A

While on a call, a call waiting tone (double beep) is heard.

  1. The second caller’s ID information will briefly display in a pop-up window on the screen
  2. A line button will begin blinking ORANGE
  3. The handset will begin blinking
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20
Q

If you are currently on a call, how do you answer a second call that comes in?

What will happen to your first call when you pick up on the second call?

A

You must push the blinking ORANGE line but to answer the second call

The first call will automatically be placed on hold.

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21
Q

How do you tell just by looking at a phone whether there is more than one connected call?

A

In the upper right-hand corner of the LCD display it will either say “Call 2 of 2” OR “Call 1 of 2”

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22
Q

How do you switch between two connected calls?

A
  1. Press the more SoftKey until you see the swap SoftKey. The swap SoftKey will switch you to the other connected call on the phone while placing the current active call on hold.
  2. You can also press the blinking (GREEN) line button to swap calls.
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23
Q

How do you end a call if there is more than one connected call on your phone?

A

Switch to the call that you want to end by using the swap SoftKey, or by pressing the blinking line button.
Next, use the end call SoftKey to end the call.

Note: if there is more than one connected call, then pressing the line button will not end the current call, rather it will put the current call on hold and switch to the other connected call. Therefore it is necessary to use the end call SoftKey

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24
Q

If you make a mistake while dialing how can you correct your mistake?

A

Use the backspace SoftKey

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25
Q

How do you make a call?

A
  1. Lift the handset and dial the number or extension
  2. When idle, press the line button and dial the number or extension
  3. Press the speaker phone button and dial the number
  4. Enter the number you wish to dial, then
    Press the “call” SoftKey
26
Q

How do you make a call if you are already currently on an active call?

How do you dial an outside number (plus dialing) if you are already currently on an active call?

A

Place the call on hold
Press the new call SoftKey

To dial an outside number, press and hold the star key (*) for two seconds to activate plus dialing. A plus sign (+) will appear on the screen. Then enter the full local or long distance number as you would normally dial it on a phone. (i.e. 18005551234)

27
Q

What does the redial SoftKey do?

A

It dials the last number placed from this phone.

28
Q

How do you make a call using speed dial?

A

Enter the speed dial code

Then press the speed dial SoftKey

29
Q

How do you quickly access call history (recently placed calls) and speed dial numbers?

A

When the phone is idle:

Press the up arrow on the navigation pad to access a history of recently placed calls.

Press the down arrow on the navigation pad to access speed dial numbers.

30
Q

How many line/speed dial programmable buttons does the Cisco 7821 have?

A

2 (left of the LCD display screen)

31
Q

How many programmable line/speed dial buttons does the Cisco 7841 have?

A

4 (two on each side of LCD display screen)

32
Q

How many programmable line/speed dial buttons does the Cisco 7861 have?

A

16 (lined up on the right side of the phone)

33
Q

Programmable feature buttons: a steady GREEN light indicates what?

A

An active call on this line (off hook) or an intercom call

34
Q

When the phone is idle, what do the up and down buttons on the navigation pad do?

A

They allow you to quickly access recently placed calls in your call history (up button) and access speed dials (down arrow)

35
Q

When using a headset, what is the best way to answer a call?

A

You can press the blinking Amber line button or press the answer SoftKey

36
Q

If you try to reach someone and the line is busy, you get an answering machine or it keeps ringing, how would you get a notification of when they are available to talk?

A

Press the call back option on a programmable feature button or use the call back soft key
A confirmation screen displays on the phone saying “call back is activated on 54111”
Press exit to exit the screen.
You will receive an audio and Visual notification when the line is free. A window on the screen will say, “54111 is now available”
Press dial SoftKey to call the person who is now available

37
Q

How do you put a call on hold?

A

Press the hold button, which looks like a pause button on a CD player. Be careful not to confuse it with the directory button which looks similar but is an open book icon.

Alternatively you can press the hold SoftKey

38
Q

How do you transfer a call without talking to the recipient? (unsupervised transfer)

A

While on a call, Press the transfer key
Enter the transfer recipient’s number
When the phone starts ringing press the transfer button again
And then hang up

If on hook transfer is enabled then you can just hang up. (This is not clear whether on hook transfer is enabled)

39
Q

How do you perform a supervised transfer (talking to the transfer recipient before transferring the call to them)?

How do you switch between two calls prior to completing the transfer?

A

Press the transfer key or the transfer SoftKey
Dial the transfer recipients number
Wait for them to pick up and then ask if they would like to talk to so and so
If the answer is yes, then press the transfer button or SoftKey again to transfer the call.
If the answer is no, Press the cancel SoftKey to hang up on the intended recipient. Now the outside caller Will be on hold. Press the resume SoftKey to talk to the outside caller again. This is also useful if the intended recipient is not available right now.

To switch between the two calls before completing the transfer, press the swap SoftKey

40
Q

How do you forward all your calls?

To voicemail

To another extension

How do you turn off forwarding?

A

To forward all calls to voicemail press the forward all SoftKey and then the voicemail button which looks like a audiotape icon

To forward all calls to an extension press the forward all SoftKey and then dial the extension you would like to forward your calls to

To cancel call forwarding press the forward off soft key

41
Q

What is the process for conducting a conference call?

A

While on a call press the conference key, which is an icon of three people standing together.
Then dial the number of the participant you would like to add
When the phone starts ringing, press the conference key again to add them to the conference
Repeat the steps to add more participants

42
Q

How do you combine existing calls that are already on your phone, connected or holding in order to make a conference call?

A

Switch to the call that you want to add to the conference and use the join SoftKey…

43
Q

What is extension mobility and how do you use it?

A

Extension mobility allows you to log into any phone using your unique business extension so that the phone will function as if it was your own desk phone. This is useful for alternative workspaces where many different people share the same phones. To use extension mobility press the extension mobility programmable line button in the upper right-hand corner of the LCD display screen.
Next login with your user ID (RUD ID)
Use the navigation pad to scroll down to the pin field and enter your four digit telephone extension number
Press the submit SoftKey and the phone will register as your own desk phone!

44
Q

How do you access the call history?

How do you view details for a call?

How do you make a call from the call history list?

A

Press the applications button
Select call history (1)

To view details for a call press the DOTS SoftKey, then press the DETAILS SoftKey

To dial a number press the edit dial and insert the 9 and the 1 if necessary.

45
Q

What is a common mistake that people make when using speakerphone and how should one avoid it?

A

The common problem when using speakerphone is that when one wants to transition to the handset one accidentally pushes the speaker phone button before lifting the handset. This will disconnect the call! It is necessary to lift the handset only while on speakerphone

If you accidentally hang up you can use the redial SoftKey

46
Q

Is it possible to use an answer SoftKey to answer when a second call is coming in through call waiting?

A

No there is no answer SoftKey available for the call waiting feature

47
Q

How do you ignore an incoming call and send it to Voicemail?

A

Press the divert SoftKey

48
Q

Can Roche employees use the forward all feature to forward all their calls to long-distance or external numbers?

A

No. Calls can only be forwarded to internal numbers and Voicemail

49
Q

How do you remove a caller from a conference call?

A

Press the dots SoftKey then press the details SoftKey and you will be given options to remove the caller.

50
Q

How many callers can be on a conference call?

A

There can be six parties including yourself on a conference call.

51
Q

How do you search the corporate directory?

How do you return back to edit search criteria again?

A

Press the contacts button (Directory button) which looks like a open book icon.
Select corporate Directory (2)
Use the keypad to input search criteria. You will know how to do this if you’ve ever used a flip phone to send a text message.
Use the navigation pad to move up or down through the different fields i.e. first name, last name etc.
Press the search SoftKey
Use the navigation pad to scroll through the list of names
(If you need to go back to edit the search criteria again press the DOTS SoftKey and then the SEARCH SoftKey )
Once the correct name is selected press the dial SoftKey to call

52
Q

What does it mean to park a call?

How is The call parking feature useful?

A

Unlike putting a call on hold, where the call stays on your phone, parking a call allows you to put the call on hold “remotely” and pick up from another phone in the building. This is useful if you need to continue a conversation in a different room.

53
Q

How do you park a call?

A

While on an active call, press the dots SoftKey until you see the park SoftKey
Press the park SoftKey
The screen will display a 10 digit Park number
Make a note of this number on paper
Now you can hang up
Go to another phone where you would like to pick up the call from and dial the 10 digit number (Last five digits?)
This will retrieve the call
You have two minutes (120 seconds) to get to the phone where you want to retrieve the call before the call will simply ring back at the original phone.

54
Q

How do you turn on mobile connect?

How do you disable mobile connect?

A

Press the mobility SoftKey
Select ENABLE mobile connect by pressing 1 or select

To disable mobile connect, press the mobility SoftKey. Then select DISABLE mobile connect by pressing 1 or select

55
Q

Is personal directory enabled or just corporate directory?

A

Personal directory is enabled. By selecting personal directory you can access your personal address book and also personal fast dial numbers.

56
Q

How do you access your personal directory?

A

Press the directory button (book icon on the left of the phone).
Select personal directory
Login using your RUDID (Computer login) for User ID field
Password: four digit phone extension
Press the submit SoftKey
You will see two options: personal address book and personal fast dials
Select personal address book option
Scroll to desired nickname
Select contact phone number
Press the dial SoftKey

57
Q

How do you enter new entries in your personal directory?

A

Press the directories button (book icon)
Select personal Directory (2)
Login using your RUDID (Computer login) in the user ID field
Your password is your four digit phone extension
Press the submit SoftKey
You will get two options: personal address book and personal fast tiles
Select personal address book option
When search for an entry is displayed hit submit
Press the “new” SoftKey
Enter first name, last name, nickname (required)
Select the phones SoftKey
Enter phone number or extension (including any dial out numbers such as 9 and 1)
Press submit SoftKey
Exit

58
Q

How should the presentation begin?

A

Hi everyone, welcome, my name is Ben Abramson and I’m here today to show you all the features of your phone and voicemail. Before I start I want to let you know that the new phone system will be transitioned on (date) and we will be here walking around to help you and answer any questions that you have. You’ll need to clear out all your old voice mail messages before the transition takes place. We encourage you to set up your voicemail as soon as possible once your transition to the new system. If you get locked out of your voicemail box or you have any issues with your new phone the helpdesk number is
[Mention any other things that Comsolutions/Roche wants you to mention about the transition process]

59
Q

How do you turn off call forwarding?

A

Press the forward off SoftKey

60
Q

If the host who organized a conference call hangs up on the conference call, will the other callers stay connected?

A

Yes as long as at least one of the callers is on an internal Roche phone.

61
Q

What are softkeys and how do you use them?

A

There are four Soft keys underneath the LCD display screen. SoftKey labels are displayed above each SoftKey on the LCD display screen. The SoftKey labels change dynamically depending on the context and menus that one is using at any given time. They are not touch screen buttons (one does not touch the screen to activate them). An important thing to remember about using the softkeys is that if you’re looking for a particular feature and you do not see it in the first three softkeys, it is likely that you need to press the dots SoftKey which is the fourth SoftKey to reveal more features. You can keep pressing the fourth SoftKey over and over until you reveal all of the features that are hidden beneath it

62
Q

What is extension mobility?

A

Extension mobility allows you to login to any phone in the building and make that phone function just like your personal desk phone with your user profile including your phone lines, features, settings and established services.

TELECOM (2 decks)

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