CICC professional code of conducts

Question 1

What must a licensee do at the request of the client regarding documents in their possession?

Answer 1

Deliver any documents or information pertaining to the client’s application or proceedings

This applies to documents related to the client’s expression of interest or legal proceedings.

Question 2

Which behaviors constitute a conflict of interest that a client cannot consent to?

Answer 2

• Lending or borrowing money from a client
• Undertaking transactions not related to immigration or citizenship consulting
• Having an intimate personal relationship with a client within one year after service agreement completion

Exceptions exist if the client is the licensee’s spouse or has cohabited for at least one year.

Question 3

What defines a foreign national under the Immigration and Refugee Protection Act?

Answer 3

A person who is not a Canadian citizen or permanent resident, including stateless persons.

Question 4

What is required if a licensee obtains assistance from another individual for immigration consulting services?

Answer 4

• Disclose the arrangement and the other individual’s name in writing
• Fees for their services are subject to regulations.

Question 5

What must a licensee provide to keep a client informed about their case status?

Answer 5

• Notify when documents are submitted or received
• Provide copies of submitted or received documents on request.

Question 6

What information must be included in a written consultation agreement?

Answer 6

• Licensee’s and potential client’s contact information
• Fee for consultation or pro bono statement
• Description of the College’s role
• Purpose and scope of the consultation.

Question 7

What must a licensee do if they believe a client’s application is futile?

Answer 7

• Provide a written opinion with reasoning
• Obtain written acknowledgment from the client of the risks

Question 8

What are the requirements for handling advance payments from clients?

Answer 8

• Hold funds in trust in a client account
• Provide a receipt for the advance payment
• Maintain separate records for each client
• Use funds only for the intended purpose
• Invoice the client before withdrawing funds
• Withdraw invoiced amounts within 30 days

Question 9

What conditions allow a licensee to terminate a service agreement?

Answer 9

• Good reason such as client deception or failure to pay
• Reasonable notice provided
• Termination does not result in serious prejudice to the client

Question 10

What is required if a client requests their file to be transferred to another representative?

Answer 10

Deliver all documents within 10 business days