Chpt 3 - Overcoming Leadership Challenges

Question 1

Name sources of personal power? (Pg 168)

Answer 1

1959 French and Raven

7

Respect 
Expertise
Positional (Legitimate)
Informational
Coercive 
Personal
Reward

Question 2

Name sources of positional power? (Pg 178)

Answer 2

Buyer
Legal
Information
Coercive
Reward
Supply chain power 
Inter organisational power

Question 3

Names sources of Organisational power? (Pg 182)

Answer 3

Processual (strategic)
Institutional
Internal (processes)

Question 4

What is Centralised procurement? (Pg 192)

Answer 4

1991 Stuart
ISP

Positives

• common policies
• central budgets
• prevents business from becoming independent
• quicker decision making

Negatives

• bureaucratic
• lack of manager authority
• local managers know customers needs / wants but procurement don’t
• response time is longer

Question 5

What is decentralised procurement? (Pg 192)

Answer 5

1992 Stuart
MEP

Positives

• better customer service as decision making is with the customer
• responds to local circumstances
• flatter hierarchy
• supports training
• better staff motivation

Negatives

• decision making is not strategic
• lack of consistency
• no strong leader
• financial control is difficult
• leads to duplication of roles

Question 6

How do you get more supply chain diversity? (Pg 204)

Answer 6

1 - change organisational culture
2 - get commitment from senior management / key stakeholders
3 - integrate diversity into the corporate vision
4 - set up agreements

Question 7

How to achieve diversity best practice? (Pg 212)

Answer 7

1 - review and audit (polices / metrics)
2 - training and communication
3 - inclusive procurement (inc supplier who might normally be omitted)
4 - resources (set up targets / get resources)
5 - engagement and accountability
6 - corporate social responsibility

Question 8

What are the sources or drivers of change?

Answer 8

Internal (pg 225)

• people
• polices
• structure

External (pg 226) PESTLE

• political
• ethical / environmental
• socio cultural
• technical
• legal
• economic

Also macro economic and international

Question 9

What are the phases of change? (Pg 241)

Answer 9

1990 Kotter

UTVVPWMH
1 - Create sense of Urgency 
2 - build a guiding Team
3 - create a Vision
4 - share the Vision
5 - empower the People
6 - produce s/t Wins
7 - keep Moving
8 - make change Happen

Question 10

How to manage conflict? (Pg 256)

Answer 10

2015 Thomas Kilman instrument

Assertiveness against Co-operativeness
Or
Need to win the cause vs keep the relationship

Compete - high assertiveness and low cooperative ness
Collaborative- high assertiveness and high cooperativeness
Avoid - low assertiveness and low cooperativeness
Accommodate - low assertiveness and high cooperativeness
Compromise - medium for both