Chpt 2 - Communication

Question 1

Influencing styles (pg 72)

Answer 1

ACCCIN

1- Assertive 
2- Convincing 
3- Consulting 
4- Collaborating
5- Inspiring
6- Negotiating

Question 2

Managing in 4 directions (pg 77)

Answer 2

1992 Boddy and Buchanan

Leader can manage;

North (up) to manage their managers
East (right) to manage within the organisation (communication / influencing / leadership)
South (down) to their staff
West (left) to the supply chain

Use this to

• Id stakeholders
• choose correct communication
• build communication plan

Question 3

Assessing readiness of followers (pg 103)

Answer 3

A leader must assess for
1. Ability;
High - followers have the experience, skills, aptitude to perform at a level that is higher then expected
Low - followers have little experience, lack some skills and have little aptitude to carry out the tasks required

2. Motivation;
   High - followers are confident, eager, willing and feel secure that they will perform higher than expected
   Low - unsure of selves, hesitant, insecure and anxious to apply themselves to the task required.

Question 4

Definition of attitude (pg 106)

Answer 4

Set way of thinking leading to a tendance to respond a certain way

Question 5

Definition of belief (pg 106)

Answer 5

What is known in the world and what is understood by the individual.

Question 6

Definition of value (pg 106)

Answer 6

Concerned with what should be

Question 7

Management by objectives (MBO) - 3 objectives (pg 111)

Answer 7

1 - to survive
2 - to grow / develop
3 - to make profit

Question 8

Management by Objectives (MBO) - 8 objectives (pg 112)

Answer 8

1989 Drucker
More than just profit

1 - market position
2 - innovation / development
3 - productivity 
4 - resources - physical & financial 
5 - profitability
6 - performance of managers
7 - performance of employees 
8 - public responsibility

Question 9

Types of stakeholders (pg 140)

Answer 9

1 - internal
2 - connected (primary)
3 - external (secondary)
4 - key