Chp 22 Troubleshooting Desktop and Mobile OS

Question 1

Proprietary Crash Screens

Answer 1

Windows STOP error and the OS X pin wheel are examples.

Can be caused by OS, application, or hardware errors

Question 2

Causes of BSOD

Answer 2

Blue Screen of Death
Incompatible or defective hardware
registry problem
Viruses
other

Question 3

Pin Wheel

Answer 3

Spinning wait cursor
Usually appears when an app or the OS becomes unresponsive
Pin wheel of death

Question 4

Reasons for pin wheel of death

Answer 4

lack of system RAM
Less than 10 percent of free space on OS X system drive
Damaged application

Question 5

Failure to boot

Answer 5

Incorrect boot configuration in the BIOS

corrupt or missing boot files or driver files

Question 6

Windows boot errors

Answer 6

Usually bootmgr is missing

Question 7

Fixing bootmgr.exe

Answer 7

Step 1. boot to the system recovery option and select startup repair.
Step 2. If step 1 doesn’t work
in the system recovery select command prompt
type “bootrec”/”rebuildbcd”
Step 2b. Remove the BCD store then re-create it

Question 8

How to remove the BCD store and re-create it in CMD

Answer 8

bcdedit /export C:\BCD_Backup
ren C: \boot\bcd\ bcd.old
Bootrec /rebuildbcd

Question 9

Can’t boot Linux

Answer 9

Hold shift to get recovery options

Question 10

Kernel Panic

Answer 10

Linux and OS X

When the OS shuts down after a fatal error

Question 11

Slow system performance

Answer 11

Hard drive near capacity

Question 12

Troubleshoot

The system not configured for max performance

Answer 12

Set power setting to high performance.