chp 10 Flashcards
a set of methods and technologies used in the production of a good or service
operations management
production activities that yield tangible and intangible service products
service operations
production activities that yield tangible products
goods production
put together various components
assembly processes
customers want satisfaction
utility
when the product is available
time utlity
where the product is available
place utility
consumption or use of product
ownership (possession) utlity
products form (the transformation of aw materials into a finished produt)
form utility
methods and technologies used in the production of goods and services
goods-producing processes
raw aterials are chemically altered
chemical processes
mechanically alter the basic shape or form of a product
fabrication processes
goods acquire place utility by being moved from one location to another
transport processes
transform information. combning data
clerical processes
the resources are broken down in the production process
analytic process
resources are combined in the production process
synthetic process
customers are involved in and can affect the transformation process
service-producing processes
capacity, quality, location, layout, methods planning
long-term operations planning
equipment and people are grouped by function
process layout
used when families of products can follow similar flow paths
cellular layout
organizing equipment and people to produce one type of product
product layout
jobs processed in the order they come to the shop
first come first serve
jobs with the shortest processing time are scheduled first
shortest processing time
jobs are sequenced according to their due dates
earliest due date
compute the ratio of processing time of the job and remaining time until the due date
critical ratio
diagram of steps in the project and time required for each activity
gantt charts
specifies the sequence and critical path of steps in a project- can identify activities that will cause delay
PERT charts
monitoring performance by comparing results to original plans and schedules
operations control
planning, organizing, and controlling the flow of materials from purchase to distribution of finished goods
materials management
parts are delivered when they are needed
just-in-time production systems
computerized bill of materials estimates production needs
materials requirement planning
advanced version of MRP; ties all parts of the organization into production activities
manufacturing resource planning
a products fitness for use in terms of offering the features that consumers want
Quality
productivity is measured as a ratio of outputs to inputs
measuring productivity
gross domestic product/ total number of workers
Labour Productivity
enable managers to analyze variations in production data
statistical process control
change in employees, materials, work methods, or equipment that affects output quality
process variation
statistical process control method
control chart
compares the quality of a firms output with the quality of the output of the industrys leaders
benchmarking
a group of companies and stream of activites involved in getting the product from raw materials to the end consumer
supply chain
companies working together to improve overall flow of goods
supply chain management
