Checking In Passengers

Question 1

Stage 1: Greet

Answer 1

Greet:

Passengers are greeted by CSA who get asked where they are going.

Question 2

CSA come across a scenario to deal with

Answer 2

3 Examples:
Oversized bag-
Cancelled-
Delay-

Question 3

Stage 2: Passport ID

Answer 3

The CSA will ask for ID like a drivers license or a passport

Question 4

Stage 3: Airfare

Answer 4

The CSA will check airfare you haven paid for and the weight of your bags.

Question 5

Stage 4: convoya& bag weight

Answer 5

The CSA will ask to passenger to place their bag onto the convoya belt.

Question 6

Stage 5: Dangerous Goods

3 Questions given:

Answer 6

The CSA will ask security and dangerous goods questions:

1: Did you pack your own bag?
2: Do you know exactly what is in your suitcase?
3: Are you carrying anything sharp?

Question 7

Stage 6: Baggage labels

Answer 7

CSA will print baggage labels and put them onto the bag known as tagging the bag and will also do the priority bags.

Question 8

Stage 7: Boarding Pass

Answer 8

CSA will print boarding passes and tell passengers which gate they will be leaving from and what plane will be boarding.

Question 9

Stage 8: Security & Customers

Answer 9

Passengers will make there way through customers and immigration and proceed through security. Pax are now airside

Question 10

Stage 9: Boarding call at gate

Answer 10

Boarding call to gate: The CSA will go to gate for boarding and make an announcement. Passengers will begin boarding.