Characteristics Of Hospitality

Question 1

guest are treated with esteem for their worth and excellence as people

Answer 1

Respectful

Question 2

the staff is AT the table when they are at the table with no distractions

Answer 2

Present

Question 3

guests are addressed by name; their likes and dislikes are known and respected

Answer 3

Personal

Question 4

complains are quickly resolved in favor of the guest

Answer 4

Responsive

Question 5

• guest are never made to fell wrong; they always receive the benefit of the doubt

Answer 5

Non-Judgmental

Question 6

• just as good service is invisible, hospitality does not call attention to itself

Answer 6

Non-Intrusive

Question 7

• there is no feeling of being rushed or processed; the staff never shows signs of stress

Answer 7

Relaxed

Question 8

• the staff is always smiling and friendly

Answer 8

Personable

Question 9

• guest needs are met before they realized it

Answer 9

Perceptive

Question 10

• guest leave feeling connected although the specific execution may differ

Answer 10

Consistent

Question 11

• the service always fit the occasion

Answer 11

Appropriate

Question 12

• the experience makes the guest feel more positively

Answer 12

Uplifting

Question 13

• the staff goes beyond simple job requirements to do something memorable for the guests

Answer 13

Surprising