Chaptwr 4

Question 1

Communication

Answer 1

The transmission of information from one person to another—whether it is written, verbal, or nonverbal.

Question 2

Documentation

Answer 2

The written or electronically recorded portion of your patient care interaction that becomes part of the patients permanent medical record.

Question 3

Therapeutic communication

Answer 3

Uses various communication techniques and strategies, both verbal and nonverbal, to encourage patients to express how they are feeling and to achieve a positive relationship with the patient.

Question 4

Shannon-Weaver communication model

Answer 4

Mathematical theory of communication

Question 5

Therapeutic communication

Answer 5

Uses versions communication techniques and strategies, both verbal and nonverbal, to encourage patients to express how they are feeling and to achieve a positive relationship with the patient.

Question 6

Ethnocentrism

Answer 6

When a person considers his or her own cultural values as more important when interacting with people of a different culture.

Question 7

Cultural imposition

Answer 7

When one person imposes his or her beliefs, values, and practices on another because he or she believe his or her ideals are superior.

Question 8

Noise

Answer 8

Anything that dampens or obscures the true meaning of the messages.

Question 9

Rapport

Answer 9

A trusting relationship that you build with your patient.

Question 10

Mission-critical communications

Answer 10

Any communications where disruption will result in the failure of the task at hand.

Question 11

Mental model

Answer 11

The picture an individual has in his or her head of “what’s going on” in a given situation.

Question 12

Handover

Answer 12

The transfer of pertinent patient information and the responsibility for the patient’s care.

Question 13

SBAR

Answer 13

Situation
Background
Assessment
Recap/Rx

Question 14

SBAT

Answer 14

Situation
Background
Assessment
Treatment

Question 15

Patient Care Report (PCR)

Answer 15

The legal document used to record all aspects of the care your patient received, from initial dispatch to arrival at the hospital.

Question 16

6 functions of the PCR

Answer 16

1. Transfer of information and continuity of care
2. Compliance and legal documentation
3. Administrative information
4. Reimbursement
5. Education
6. Data collection for quality improvement and research

Question 17

CHART

Answer 17

Cheif complaint or Cheif concern
History
Assessments
Rx/Treatments
Transport

Question 18

SOAP

Answer 18

Subjective
Objective
Assessment
Plan

Question 19

Medical necessity

Answer 19

Transportation that takes place when it would have been unsafe or impossible to transport the patient by any other means.

Question 20

Health Information Exchange (HIE)

Answer 20

A system that allows EMS providers to access relevant health data (eg, past medical problems, medications, allergies, end-of-life decisions), avoid unnecessary duplication of effort in data entry, and view patient outcomes related to hospital care.

Question 21

SAFR framework

Answer 21

Search
Alert
File
Reconcile