Chapters 9-11 Flashcards

0
Q

What is empathy?

A

The ability to imagine oneself in another person’s place and to understand that person’s feelings, ideas, and actions

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1
Q

What is communication?

A

The most immediate tool used to interact with others

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2
Q

What are the 3 stages of empathy?

A

Cognitive stage
Crossing over stage
Coming back stage

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3
Q

Should you have sympathy for a patient?

A

No because sympathy implies pity and feeling sorry for the patient

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4
Q

Verbal vs nonverbal communication

A

Verbal - message conveyed orally

Nonverbal - body language and facial expressions

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5
Q

Should a family member be used to translate to a patient?

A

No

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6
Q

Types of verbal communication include…

A

Face to face - best form
Telephone - confidential medical information cannot be discussed
Group discussion - communicates the same message to a group
Third party discussion - limited due to medical confidentiality

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7
Q

Type of listening used for a specific type of information and arranging information into categories…

A

Analytical listening

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8
Q

Type of listening used for the patient’s answers to specific questions…

A

Directed listening

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9
Q

Type of listening used when a person’s own interest in a subject is being discussed…

A

Exploratory listening

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10
Q

Type of listening used for esthetic pleasure…

A

Appreciative listening

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11
Q

Type of listening used for general information to get the overall picture of the patient…

A

Attentive listening

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12
Q

Type of listening used when feeling obligated…

A

Courteous listening

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13
Q

Type of listening used when not being attentive to the matter being discussed…

A

Passive listening

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14
Q

Willingness to receive a message is conveyed through…

A

Open posture

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15
Q

HEP should be…

A

Written at a 5th grade level, short sentences
Use 12 pt font or larger
Include pictures
Be specific with number of repetitions and resistance
Written in conversational style

16
Q

Symptom vs sign

A

Symptom is a change reported by the patient (subjective)

Sign is objective evidence of a disorder

17
Q

Identify the significance of PT documentation…

A
Reimbursement
Quality and continuity of care
Legal reasons
Research and education 
Marketing
18
Q

What color ink can documentation be in?

A

Only blue or black according to the APTA

19
Q

What is the correct way to correct a mistake in documentation?

A

Crossed out with a single line through the error, initialed and dated by the PTA

20
Q

Identify 3 types of medical records…

A

POMR (problem oriented), order of importance
SOMR (source oriented), uses tab markers
SOAP

21
Q

Identify types of PT documentation reports…

A

Initial evaluation report
Progress report
Discharge report

22
Q

What information should be obtained from patient regarding pain level?

A

Location of pain, extension or radiation, intensity, duration, onset, frequency, progression, aggravating or relieving factors, and previous test results in regard to pain

23
Q

What two pain scales can be used?

A

VAS - 10cm unmarked lines indicating no pain to severe pain

NRS - uses numerical values (ie 0-10) to reflect degree of pain

24
Q

Can a PTA complete a discharge report?

A

No

25
Q

What info is documented in subjective section of SOAP note?

A

Information provided by patient or patient’s family

26
Q

What information should be documented about a caregiver when using information they have given in a SOAP note?

A

Full name and relationship to the patient

27
Q

What info is contained in objective portion of SOAP note?

A

Results of tests, measurements, and interventions

28
Q

Describe assessment data for a SOAP note…

A

Response to intervention, changes in patient’s status, and healthcare provider’s opinion on the patient progress

29
Q

What should be avoided in assessment portion of SOAP note?

A

Making general comment like “patient did well”
Describing progress without showing evidence in subjective and objective sections
Overlooking meeting short term and long term goals

30
Q

What info should be included in the plan section of SOAP note?

A

Plan for further diagnostic or therapeutic action or for next treatment session

31
Q

What info is important with a telephone referral?

A

Date and time of call
Name of person calling and healthcare provider
Name of PTA that took call
Name of patient and details of referral
Name of PT who will be responsible for patient

32
Q

What are the guidelines for completing PT documentation?

A

Respect patient right to privacy
Medical info release must be authorized by patient
Medical inquiries directed to PT
Written records secure for 7 yrs

33
Q

What can be done for documentation to reflect evidence based care?

A

Incorporate valid and reliable tests and measures
Keep up to date with current research
Include standardized tests and measures
Incorporate evidence based interventions

34
Q

Benefits of computerized documentation…

A
Electronically submits to insurance company
Monitor clinician's productivity
Tracks patient visits
Patient scheduling easy
Minimize documentation paperwork
Maximize efficiency
Integrating billing
Increase reimbursement
35
Q

What do PTAs teach patients?

A

Info to improve ability to manage acute and chronic conditions
Info for prevention, wellness, and opportunity for healthy lifestyle
Exercises for reducing impairment
Methods for active involvement and adherence
Methods to maximize independence

36
Q

What types of clinical instruction modes are there?

A

Discussions, demonstrations, presentations, lectures, DVDs, return demonstrations, and illustrations

37
Q

Five types of learning are…

A

Visual - seeing, diagrams and pictures
Auditory - hearing, lectures
Kinesthetic - hands on, learn by doing
Analytic - organize, details, making lists, and analyzing
Spatial- recognize patterns, big picture and spontaneous