Chapters 9-11 Flashcards
What is empathy?
The ability to imagine oneself in another person’s place and to understand that person’s feelings, ideas, and actions
What is communication?
The most immediate tool used to interact with others
What are the 3 stages of empathy?
Cognitive stage
Crossing over stage
Coming back stage
Should you have sympathy for a patient?
No because sympathy implies pity and feeling sorry for the patient
Verbal vs nonverbal communication
Verbal - message conveyed orally
Nonverbal - body language and facial expressions
Should a family member be used to translate to a patient?
No
Types of verbal communication include…
Face to face - best form
Telephone - confidential medical information cannot be discussed
Group discussion - communicates the same message to a group
Third party discussion - limited due to medical confidentiality
Type of listening used for a specific type of information and arranging information into categories…
Analytical listening
Type of listening used for the patient’s answers to specific questions…
Directed listening
Type of listening used when a person’s own interest in a subject is being discussed…
Exploratory listening
Type of listening used for esthetic pleasure…
Appreciative listening
Type of listening used for general information to get the overall picture of the patient…
Attentive listening
Type of listening used when feeling obligated…
Courteous listening
Type of listening used when not being attentive to the matter being discussed…
Passive listening
Willingness to receive a message is conveyed through…
Open posture