Chapters 4 and 5 Flashcards

1
Q

Dimensions of McDonalisation

A

Predictability
Efficiency
Calculability
Control

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2
Q

DRG

A

Diagnostic reference group

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3
Q

Composite variance

A

Variance caused by a combination of 2 factors

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4
Q

Reporting by exception

A

Attention is given to the aspects of performance that appear to be exceptionally good or bad

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5
Q

Finish good control agains

A

Dr: add on to profit

Cr: take off the profit

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