Chapters 4 and 5 Flashcards
1
Q
Dimensions of McDonalisation
A
Predictability
Efficiency
Calculability
Control
2
Q
DRG
A
Diagnostic reference group
3
Q
Composite variance
A
Variance caused by a combination of 2 factors
4
Q
Reporting by exception
A
Attention is given to the aspects of performance that appear to be exceptionally good or bad
5
Q
Finish good control agains
A
Dr: add on to profit
Cr: take off the profit