Chapters 19-24 Flashcards
(44 cards)
Unfair dismissal
When a worker is dismissed illegally by a business.
Ombudsman
Someone who deals with complaints made by ordinary people against the government, banks, insurance companies and so on.
Minimum wage
Minimum amount per hour, which most workers are entitled to be paid.
Apprenticeship
System of training new entrants to a trade or profession, often, but not always, young workers, mostly on-the-job training but often with some college attendance.
Arrears
Money that you owe someone, or is owed to you, because you have not made, or have received, regular payments at the correct intervals or amounts.
FTSE 100
Index that measures the share prices of the top 100 companies in the UK.
Training
Process that involves increasing the knowledge and skills of a worker to enable them to do their job more effectively.
Induction training
Training given to new employees when they first start a job.
On-the-job training
Training that takes place while doing the job.
Mentoring
Where people with a lot of experience and knowledge advise and help other people at work or young people preparing for work.
Supervision
When you supervise someone or something.
Job rotation
Where employees alternate between different jobs during the course of their employment.
Off-the-job training
Training that takes place away from the work area.
Formal organisation
Internal structure of a business as shown by an organisation chart.
Organisational chart
Diagram that shows the different job roles in a business and how they relate to each other.
Payroll officer
Someone who is responsible for the administration of workers’ pay in an organisation.
Accounts clerk
Someone who keeps records or accounts in an office.
Span of control
Number of people a person is directly responsible for in a business.
Centralised
Type of organisation system where most decisions are made at the top of the organisation and then passed down the chain of command.
Decentralised
Type of organisation system where decision making is pushed down the chain of command and away from the top.
Job satisfaction
Pleasure, enjoyment or sense of achievement that employees get from their work
Hygiene factors (Herzberg’s)
Things at work that result in dissatisfaction
Motivators (Herzberg’s)
Things at work that result in satisfaction.
Job enrichment
Making a job more challenging and interesting
