Chapters 15, 16, 17, & 18

Question 1

What is a Bucketed Tiered Approval?

Answer 1

One person from your organization reviews each adjustment/refund requested.
(level 1 user vs level 3 user for differing amounts)

Question 2

What is a Cascade Tiered Approval?

Answer 2

The size of the adjustment determines how many users need to approve it before it is accepted.
(1 review for low amount and 3 reviews for large amounts)

Question 3

Which of the following sources of adjustments will be evaluated by adjustment/refund review work queues? Choose all that apply.
A. Adjustment Posting
B. Payment Posting
C. Credit Work Queues
D. Follow-Up Work Queues
E. Reimbursement Work Queues

Answer 3

A. Adjustment Posting
C. Credit Work Queues
D. Follow-Up Work Queues

Question 4

True or False: When a refund request is approved from an adjustment/refund review work queue, any related credit records are also completed and removed from the credit work queue.

Answer 4

True

Question 5

What can be found in a Guarantor Work Queue?

Answer 5

Lists of guarantor accounts or transactions that require follow up. (ex, overdue balances, contested transactions, need address updates)

Question 6

How are guarantor accounts populated?

Answer 6

When batch template 1701- AR Account Work Queue Processing is ran overnight. This template also removes all accounts that no longer qualify for guarantor work queues.

Question 7

Which kind of work queue can you use to manage patient calls? Choose one.
A. Insurance Follow‐up WQs
B. Guarantor WQs
C. Patient WQs
D. Claim Edit WQs

Answer 7

B. Guarantor WQs

Question 8

Which function must you use to mark a charge as contested?
A. Actions
B. Edit
C. Repost
D. Correct

Answer 8

B. Edit

Question 9

Where can you find the guarantor's address and phone number from the Summary tab?
A. Guarantor Overview
B. Guarantor Demographics
C. Balances
D. Recent History

Answer 9

B. Guarantor Demographics

Question 10

After you work an account and mark it Complete, when is that account released from the
work queue?
A. Immediately
B. After a few minutes
C. Overnight
D. The user needs to click Remove before the account leaves the work queue

Answer 10

C. Overnight

Question 11

How do you send charges from one Guarantor account to another in Tx Inquiry?

Answer 11

Select the charge > Functions or right click > Transfer

Question 12

What is the effect on a user of setting the Default view to Invoices? Choose only ONE answer.
A. Invoices will appear as the first column in the transaction display
B. Prof Tx Inquiry will open to the Invoices view by default
C. The Visits and Credits views will be removed from Prof Tx Inquiry, leaving only the Invoices
view
D. An Invoices filter is added to the Filters section of Prof Tx Inquiry

Answer 12

B. Prof Tx Inquiry will open to the Invoices view by default

Question 13

True or False: Settings made from the Modify Inquiry button affect all users with access to Prof Tx
Inquiry.

Answer 13

False. This configuration tool saves settings per individual user.

Question 14

How does a user find a subset of records in a work queue that qualifies for certain characteristics?
Choose only ONE answer.
A. Sort
B. Filter
C. Manually search

Answer 14

B. Filter

Question 15

Which icon would a user select to configure the activities shown in the Hyperspace toolbar?
Choose only ONE answer.
A. Wrench
B. Epic Button > Professional Billing > Customize Toolbar
C. Epic Button > Change Context
D. After clicking the Epic Button, drag the activities to your toolbar

Answer 15

A. Wrench