chapters 13

Question 1

collection list

Answer 1

tools for tracking activities that needed to be completed as part of the collection process

Question 2

Tickler

Answer 2

Reminder to follow up on an account

Question 3

Fair debt collection Practice act of 1977 (FDCPA)

Answer 3

federal law regulating collection practices

Question 4

Telephone consumer Protection act of 1991

Answer 4

Federal law regulating collection practice

Question 5

Collection tracer report

Answer 5

Tool for keeping track of collection letters that were sent

Question 6

Payment plan

Answer 6

agreement between a patient and a practice in which the patient agrees to make a regular monthly payment over a specified period of time.

Question 7

Equal credit opportunity act (ECOA)

Answer 7

law that prohibits credit discrimination on the basis of race,color,religion, national origin sex, marital status because a person receives public assistance

Question 8

Truth in Lending Act

Answer 8

part of the federal consumer credit protection act that regulates collection practices related to finance charges and late fees

Question 9

Collections agency

Answer 9

outside firm hired to collect on delinquent accounts

Question 10

uncollectible accounts

Answer 10

account that dose not respond to collection efforts and is expected account receivable

Question 11

Means test

Answer 11

Process of fairly determine a patients ability to pay

Question 12

Bankruptcy

Answer 12

declaration that a person is unable to pay his or her debts

Question 13

Write-off

Answer 13

balance that has been removed from a patients account

Question 14

small-balance account

Answer 14

overdue patients account in which the amount owned is less than the cost of pursuing payments

Question 15

Patients refund

Answer 15

money owed to a patient