Chapters 1-3

Question 1

What’re the 4 C’s

Answer 1

Communication.
Critical thinking
Collaboration
Creativity

Question 2

Context

Answer 2

Time and place where it takes place

Question 3

Psychological context

Answer 3

Psychological and cultural environment you live and communicate in

Question 4

Logistical context

Answer 4

Physical characteristics of a particular situation

Question 5

Intersectional context

Answer 5

Whether the communication is between 2 peeps a group or an audience

Question 6

7 key competencies

Answer 6

Know thy self 
Connect with others
Determine your purpose
Adapt to the context 
Select the message content
Structure the message
Express the message

Question 7

Self esteem

Answer 7

Judgement about yourself

Question 8

Ingratiation

Answer 8

Using flattery to be liked by others

Question 9

Exemplification

Answer 9

Holding yourself as a role model

Question 10

Supplication

Answer 10

Appeal for help from others

Question 11

Build up self esteem by

Answer 11

Being self assertive, personal integrity and positive self talk

Question 12

What does stereotyping lead to

Answer 12

Stereotyping leads to prejudice which leads to discrimination which leads to racism in extreme cases

Question 13

Intercultural dimension

Answer 13

Aspect of s culture that can be used to compare or measure against another culture

Question 14

High context culture

Answer 14

Little meaning expressed through words

Question 15

Low context culture

Answer 15

High expression and emphasis is placed on words and language

Question 16

7 common situations you communicate in

Answer 16

Personal, professional, educational, intercultural, intellectual, social, ethical