Chapter three

Question 1

Decision Phases

Answer 1

Supply chain decision phases may be categorized as design, planning, or
operational, depending on the time frame during which the decisions made
apply. Design decisions constrain or enable good planning, which in turn
constrains or enables effective operation.

Question 2

Cycle View

Answer 2

The processes in a supply chain are divided into a series of cycles,
each performed at the interface between two successive stages of the supply
chain.

Question 3

Push/Pull View

Answer 3

The processes in a supply chain are divided into two categories,
depending on whether they are executed in response to a customer order or in
anticipation of customer orders. Pull processes are initiated by a customer order,
whereas push processes are initiated and performed in anticipation of customer
orders.

Question 4

Customer order cycle

Answer 4

Link between customer and Retailer

Question 5

Replenishment cycle

Answer 5

(Nachfüllzyklus) link between Retailer and Distributor

Question 6

Manufacturing cycle

Answer 6

link between Distributor and Manufacturer

Question 7

Procurement cycle

Answer 7

(Beschaffungszyklus) link between Manufacturer and Supllier

Question 8

crm

Answer 8

Customer Relationship Management (CRM):
all processes at the interface between the firm and its customers
Market
Price
Sell
Call Center
Order Management

Question 9

ISCM

Answer 9

Internal Supply Chain Management (ISCM):
all processes that are internal to the firm
strategic planing
demand planning
supply planning
fulfillment
field service

Question 10

SRM

Answer 10

Supplier Relationship Management (SRM):
all processes at the interface between the firm and its suppliers
source
negotiate
buy
design collaboration
supply collaboration