chapter three

Question 1

active listening

Answer 1

a way of communicating that involves giving a person one’s full attention while he is speaking and encouraging him to give information and clarify ideas

Question 2

adverse event

Answer 2

an unexpected event that causes serious injury or death; also called sentinel event

Question 3

barrier

Answer 3

a block or an obstacle

Question 4

body language

Answer 4

all of the conscious or unconscious messages a person’s body sends as she communicates; facial expressions, gestures, and posture are examples

Question 5

care conference

Answer 5

a meeting to share and gather information about a resident in order to develop a care plan

Question 6

care plan

Answer 6

a plan for each resident created by a registered nurse that outlines the tasks that team members must perform to help the resident reach their goals of care

Question 7

charting

Answer 7

the act of noting care and observations; documenting

Question 8

code

Answer 8

in health care, an emergent medical situation in which specially trained responders provide the necessary care