Chapter One Flashcards
Define Organizational Behaviour
The study of what people think, feel, and do in and around organizations
Define Organizations
Groups of people who work interdependently towards some purpose
What are the levels OB researchers study
Individual, Team, the organization
What is the importance of OB
Influence organizational events, comprehend and predict work events, Adopt more accurate personal theories
Is OB vital to an organizations survival?
TRUE
Four major environmental developments facing organizations
Technological change, Globalization, Emerging Employment relationships, Increasing workforce diversity
Define Technological change
Technological advances that change the productivity of organizations
Define Globalization
economic, social, and cultural connectivity with people in other parts of the world
Define emerging employment relationships
substantially altered employment relationships due to technological change and globalization
Work-Life balance has become one of the most important employment issues in the last decade?
TRUE
Remote work / Telework
where employees occasionally or regularly work away from the organizations traditional work site
Increasing workforce diversity
encompasses differences in ethnicity/race, gender, sex, age, sexual orientation, religion, physical and mental ability and thinking styles
Deep level diversity
Experience, thinking style, personality, values, attitudes, skills
Consequences of diversity
Communication problems. Increased risk of dysfunctional conflict
Advantages of diversity
Different knowledge and skills = more informational diversity and making people more creative and make better decisions in complex situations
What are the 4 anchors on which OB knowledge is based
- systematic research anchor 2. Multidisciplinary anchor 3. contingency anchor 4. multiple levels or analysis anchor
Systematic Research Anchor
study organizations using systematic research methods
Multidisciplinary Anchor
import knowledge from other disciplines, not just create its own knowledge
Contingency Anchor
Recognize that the effectiveness of an action may depend on the situation
Multiple levels of analysis Anchor
understand OB events from three levels of analysis: Individual, Team, Organization
Organizational Effectiveness
is considered “the ultimate dependant variable” in OB
The 4 perspectives of organizational effectiveness
Open systems, Organizational learning, High-performance work practices, Stakeholders
open systems perspective
views organizations as complex organisms that live within an external environment, it depends on external factors
What are the 3 ways organizational environment fit is maintained
- adapt to environment 2.Influence the environment 3.more to a more favourable environment
What are the effective transformation process indicators
1.efficiency 2.adaptability 3.innovativeness 4.coordination
Organizational learning perspective
takes the view that organizations are effective when they find ways to acquire, share, use, and store knowledge
what is intellectual capital
Knowledge as a resource or asset and exists in 3 ways: Human, Structural, Relationship capital
What are the 4 organizational learning processes
Acquiring knowledge, sharing knowledge, using knowledge, storing knowledge
High performance work practices
offer guidance about specific subsystem characteristics or organizational practices that make the transformation process more effective
stakeholder perspective
personalizes the open systems perspective. This perspective recognizes that stakeholder relations are dynamic; they can be negotiated and influenced
Define Values
relatively stable evaluative beliefs that guide our preferences for outcomes or courses of action in a variety of situations
Define Ethics
the study of moral principles that determine whether actions are right or wrong and outcomes are good or bad
Define corporate social responsibility
consists of organizational activities intended to benefit society and the environment beyond the firms immediate financial interests or legal obligations
what developed the Triple Bottom Line?
Corporate Social Responsibility
