Chapter One

Question 1

Define Organizational Behaviour

Answer 1

The study of what people think, feel, and do in and around organizations

Question 2

Define Organizations

Answer 2

Groups of people who work interdependently towards some purpose

Question 3

What are the levels OB researchers study

Answer 3

Individual, Team, the organization

Question 4

What is the importance of OB

Answer 4

Influence organizational events, comprehend and predict work events, Adopt more accurate personal theories

Question 5

Is OB vital to an organizations survival?

Answer 5

TRUE

Question 6

Four major environmental developments facing organizations

Answer 6

Technological change, Globalization, Emerging Employment relationships, Increasing workforce diversity

Question 7

Define Technological change

Answer 7

Technological advances that change the productivity of organizations

Question 8

Define Globalization

Answer 8

economic, social, and cultural connectivity with people in other parts of the world

Question 9

Define emerging employment relationships

Answer 9

substantially altered employment relationships due to technological change and globalization

Question 10

Work-Life balance has become one of the most important employment issues in the last decade?

Answer 10

TRUE

Question 11

Remote work / Telework

Answer 11

where employees occasionally or regularly work away from the organizations traditional work site

Question 12

Increasing workforce diversity

Answer 12

encompasses differences in ethnicity/race, gender, sex, age, sexual orientation, religion, physical and mental ability and thinking styles

Question 13

Deep level diversity

Answer 13

Experience, thinking style, personality, values, attitudes, skills

Question 14

Consequences of diversity

Answer 14

Communication problems. Increased risk of dysfunctional conflict

Question 15

Advantages of diversity

Answer 15

Different knowledge and skills = more informational diversity and making people more creative and make better decisions in complex situations

Question 16

What are the 4 anchors on which OB knowledge is based

Answer 16

1. systematic research anchor 2. Multidisciplinary anchor 3. contingency anchor 4. multiple levels or analysis anchor

Question 17

Systematic Research Anchor

Answer 17

study organizations using systematic research methods

Question 18

Multidisciplinary Anchor

Answer 18

import knowledge from other disciplines, not just create its own knowledge

Question 19

Contingency Anchor

Answer 19

Recognize that the effectiveness of an action may depend on the situation

Question 20

Multiple levels of analysis Anchor

Answer 20

understand OB events from three levels of analysis: Individual, Team, Organization

Question 21

Organizational Effectiveness

Answer 21

is considered “the ultimate dependant variable” in OB

Question 22

The 4 perspectives of organizational effectiveness

Answer 22

Open systems, Organizational learning, High-performance work practices, Stakeholders

Question 23

open systems perspective

Answer 23

views organizations as complex organisms that live within an external environment, it depends on external factors

Question 24

What are the 3 ways organizational environment fit is maintained

Answer 24

1. adapt to environment 2.Influence the environment 3.more to a more favourable environment

Question 25

What are the effective transformation process indicators

Answer 25

1.efficiency 2.adaptability 3.innovativeness 4.coordination

Question 26

Organizational learning perspective

Answer 26

takes the view that organizations are effective when they find ways to acquire, share, use, and store knowledge

Question 27

what is intellectual capital

Answer 27

Knowledge as a resource or asset and exists in 3 ways: Human, Structural, Relationship capital

Question 28

What are the 4 organizational learning processes

Answer 28

Acquiring knowledge, sharing knowledge, using knowledge, storing knowledge

Question 29

High performance work practices

Answer 29

offer guidance about specific subsystem characteristics or organizational practices that make the transformation process more effective

Question 30

stakeholder perspective

Answer 30

personalizes the open systems perspective. This perspective recognizes that stakeholder relations are dynamic; they can be negotiated and influenced

Question 31

Define Values

Answer 31

relatively stable evaluative beliefs that guide our preferences for outcomes or courses of action in a variety of situations

Question 32

Define Ethics

Answer 32

the study of moral principles that determine whether actions are right or wrong and outcomes are good or bad

Question 33

Define corporate social responsibility

Answer 33

consists of organizational activities intended to benefit society and the environment beyond the firms immediate financial interests or legal obligations

Question 34

what developed the Triple Bottom Line?

Answer 34

Corporate Social Responsibility