CHAPTER ONE Flashcards
What is fast food
Food is put on a menu on a screen and the customer places their order and pays at a sales point at the counter
What is a cafeteria
Customer move along the counter with a tray and choose what they want(schools, cafes and some resturants)
What is a seated counter service?
Customers sit at a table while food is served to them(used in sushi bars, stations and airports)
What is a cavery service
Roasted meat joints are displayed and carved for the customer infront of them
What is a multi-point?
Different types of food and drinks are displayed and paid for at serperate counters
What is a buffet
Food displayed in containers at a open counter, customers pick up a plate and help themselves to food and drinks
What is Table service
Waters take food orders and serve customer who are seated at a table.
What is Gueridon system
Used in resturants for cooking or preparing for service, some food from aspecial torlley at a customer’s table
Train transport catering
Mobile food and drinks trollerys are also used to deliver directly throught the train
Aeroplanes transport catering
Meals either pre ordered or ordered on the spot are heated and given out on the plane.
Ship transport catering
Usually they will have a variety of food choices and also food service options available, including table and counter services.
What is a commercial sector
Where a buisness(e.g: resturants, hotel, sports stadium) aims to make a profitt from the hospitality and catering services provided.
What is non-commercial
Where an organisation provides catering services, but does not necessarily aim to make a profit from them.
What does residental mean
a place that provides accommodation for people to stay in, as well as catering and hospitality services
What does nonresidental mean
A place that provides catering and hospitality services but not acommidation for people to stay in
List three things on What the managers do in the hospitality and catering industry
- Responsible for the smooth running of business
- employment of staff
- responcible for the health and safety and wealfare of customers and staff
List three things on what the administrators do in the hospitality and catering industry
- Organise the manager’s diary and appontments
- order food supplies for the business
- sort out and deal with letters, phone calls and emails
List three things on What the front of the house do in the hospitality and catering industry
- represent the business
- work in direct contact with customers
- check customers in and out of the establishment
List three things on What the back of the house do in the hospitality and catering industry
- buy and organise the supplies
- make sure guest rooms (ect) are all prepared and clean to be used
- store and organise drinks
What is the kicthen brigade?
A system for setting out snd explaining the job roles and responsibilities of those who work in a kitchen
