CHAPTER ONE

Question 1

What is fast food

Answer 1

Food is put on a menu on a screen and the customer places their order and pays at a sales point at the counter

Question 2

What is a cafeteria

Answer 2

Customer move along the counter with a tray and choose what they want(schools, cafes and some resturants)

Question 3

What is a seated counter service?

Answer 3

Customers sit at a table while food is served to them(used in sushi bars, stations and airports)

Question 4

What is a cavery service

Answer 4

Roasted meat joints are displayed and carved for the customer infront of them

Question 5

What is a multi-point?

Answer 5

Different types of food and drinks are displayed and paid for at serperate counters

Question 6

What is a buffet

Answer 6

Food displayed in containers at a open counter, customers pick up a plate and help themselves to food and drinks

Question 7

What is Table service

Answer 7

Waters take food orders and serve customer who are seated at a table.

Question 8

What is Gueridon system

Answer 8

Used in resturants for cooking or preparing for service, some food from aspecial torlley at a customer’s table

Question 9

Train transport catering

Answer 9

Mobile food and drinks trollerys are also used to deliver directly throught the train

Question 10

Aeroplanes transport catering

Answer 10

Meals either pre ordered or ordered on the spot are heated and given out on the plane.

Question 11

Ship transport catering

Answer 11

Usually they will have a variety of food choices and also food service options available, including table and counter services.

Question 12

What is a commercial sector

Answer 12

Where a buisness(e.g: resturants, hotel, sports stadium) aims to make a profitt from the hospitality and catering services provided.

Question 13

What is non-commercial

Answer 13

Where an organisation provides catering services, but does not necessarily aim to make a profit from them.

Question 14

What does residental mean

Answer 14

a place that provides accommodation for people to stay in, as well as catering and hospitality services

Question 15

What does nonresidental mean

Answer 15

A place that provides catering and hospitality services but not acommidation for people to stay in

Question 16

List three things on What the managers do in the hospitality and catering industry

Answer 16

• Responsible for the smooth running of business
• employment of staff
• responcible for the health and safety and wealfare of customers and staff

Question 17

List three things on what the administrators do in the hospitality and catering industry

Answer 17

• Organise the manager’s diary and appontments
• order food supplies for the business
• sort out and deal with letters, phone calls and emails

Question 18

List three things on What the front of the house do in the hospitality and catering industry

Answer 18

• represent the business
• work in direct contact with customers
• check customers in and out of the establishment

Question 19

List three things on What the back of the house do in the hospitality and catering industry

Answer 19

• buy and organise the supplies
• make sure guest rooms (ect) are all prepared and clean to be used
• store and organise drinks

Question 20

What is the kicthen brigade?

Answer 20

A system for setting out snd explaining the job roles and responsibilities of those who work in a kitchen