Chapter Dos

Question 1

How do organizations identify the behaviors that underlie task performance?

Answer 1

Organizations gather information about relevant task behaviors using job analysis and o’net.

Question 2

Voluntary activities that may or may not be rewarded but that contribute to the organization by improving the quality of the setting where work occurs.

Answer 2

Citizenship Behaviors

Question 3

What workplace trends are affecting job performance in today’s organizations?

Answer 3

Knowledge work: applying theoretical and analytical knowledge acquired through education.

Service work: work that provides non-tangible goods to customers.

Question 4

How can organizations use job performance information to manage employee performance?

Answer 4

MBO, BARS, 360-degree feedback, and forced ranking practices are four ways that organizations can use job performance information to manage employee performance.

Question 5

Employee behaviors that intentionally hinder organizational goal accomplishment.

Answer 5

Counterproductive Behavior

Question 6

A desire on the part of an employee to remain a member of an organization.

Answer 6

Organizational Commitment

Question 7

a desire to remain a member of an organization because of an emotional attachment to, and involvement with, that organization – you stay because you want to.

Answer 7

Affective Commitment

Question 8

A desire to remain a member of an organization because of an awareness of the costs associated with leaving it – you stay because you need to.

Answer 8

Continuance Commitment

Question 9

a desire to remain a member of an organization because of feeling of obligation – you stay because you ought to.

Answer 9

Normative Commitment