Chapter 9(True/False)

Question 1

Term refers to the resources or assets that a firm can use to create goods and services that are typically key cost components and therefore need to be managed carefully.

Answer 1

Productive service capacity

Question 2

Demand is below optimum capacity and productive resources are underutilized, resulting in low productivity.

Answer 2

Excess capacity

Question 3

-Ability to absorb extra demand
-the actual capacity level remains unchanged.

Answer 3

Elastic capacity

Question 4

Are intended to guarantee that service will be available when the customer wants it .

Answer 4

Reservations

Question 5

Known as “SNAKE”

Answer 5

Single line to multiple servers