Chapter 9. Tools and Methods

Question 1

Describe the Design-Build-Tes Cycle in Problem Solving according to Wheelwright and Clark

Answer 1

Design
Build
Test

Question 2

Name alternatives for structuring problem solving in product development

Answer 2

Quality Function Development
Design for Manufacturability
a. Design Rules
b. Design for Productivity

Question 3

What are the capabilities that Structured Tools and Method provide to the organization

Answer 3

Once an organization has developed some experience with QFD as a process, it becomes apparent that the forma methodology (the specific matrices and the filling in of cells, columns and rows) is less important than the underlying philosophy and framework for analysis, discussion and experimentation.

Question 4

What are the characteristics of Unstructured Problem Solving

Answer 4

Characteristic of organizations that rely on highly specialized engineers working in an environment in which communications occurs through formal documents and intermediaries, with few common methods and limited language to facilitate cross-functional problem solving. On the other hand lack of understanding of customers’ needs and prioritization. Moreover, failure in communication between functional areas and Suppliers as well.

Question 5

What are the main aspects to take into account when designing a test:?

Answer 5

NOISE

FIDELITY