Chapter 9 - Project quality management Flashcards

1
Q

What are the three concepts involved in total quality?

A
  • Defects (nonconformities)
  • Schedule
  • Cost
    (Zero defects can have a negative effect on schedule and cost)
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2
Q

What conflict arises in total quality between defects and time/cost dimensions?

A

If all the focus is put on achieving a project end goal with zero defects, it can incur additional costs and take much longer. In addition, time and schedule management may be neglected. A balance needs to be established between the dimensions of time, cost and defect management

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3
Q

What is project quality management?

A

The management processes and techniques applied to lower the risk of product defects / system not meeting requirements

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4
Q

What three processes are involved in project quality management?

A
  • Quality planning
  • Quality assurance
  • Quality control
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5
Q

What is the purpose of quality planning?

A
  • Guide quality of future activities
  • Sets requirements and standards that should be met
  • Sets actions that should be taken to meet requirements
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6
Q

In which areas of project management does quality planning occur?

A
  • Policies and management procedures in the organisation (High level)
  • Establish quality plan as part of the project being executed (Project level)
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7
Q

What are the two activities that collectively form quality planning on project level?

A
  • Cost-benefit analysis on quality activities (Cost of Quality)
  • Setting up the Project Quality Management Plan (PQMP)
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8
Q

What is quality assurance?

A

Assure that activities are performed up to the standard or quality set out in the PQMP

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9
Q

What are the two levels at which quality assurance is carried out?

A
  • Making sure current project lives up to standards in PQMP

- Making sure that there is continuous improvement of the current project, for future projects

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10
Q

What is quality control?

A

Ensuring that the quality assurance activities are performed and that all requirements are met. Includes planned quality control and ad hoc problem solving

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11
Q

Name three quality assurance techniques

A
  • Configuration management (keeping track of iterations, versions, etc)
  • Design reviews
  • Audits
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12
Q

Describe two quality control techniques

A
  • Final product testing and acceptance (verification that product/system meets specifications
  • Use of tools of quality control (eg run chart, Pareto diagram, cause and effect diagram)
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